Appropriate assistance can be organised

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Question 1: Based on the below situations, identify where the personal safety of customers/colleagues may be threatened, appropriate action that should be taken and how appropriate assistance can be organised to prevent escalation. Explain each

a. Female Co-worker is asking an alcohol-affected customer to leave, after several overt attempts, he is trying to hug her. He is refusing to leave or be pacified and still attempting to get close to her to touch her.

b. The alcohol-affected customer is unhappy about you intervening in the situation and has begun threatening you.

c. You try to pacify him, but he bangs the table and throws away the chair.

d. The customer takes out a small pocketknife and threats to harm you.

Reference no: EM133023144

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