Approach for physically producing good and providing service

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Reference no: EM132227464

1. The organization's overall approach for physically producing goods and providing services is known as its

level of capital intensity

level of process flexibility

process strategy

level of customer involvement

2. To assess the degree that emotional contagions may be affecting a wrok group, leaders should ask which of the following?

A. Do people converge in their interpretation or do people disagree in terms of reactions?

B. Are reactions balanced evenly within the group

C. Is this affect spin?

D. Are the members relabeling their emotions?

3. Employees often are resistant to system changes because they believe it will affect their ability to be successful at their jobs. This called a threat to? employees' ________.

A. ?self-reliance

B. ?self-efficacy

C. ?self-confidence

D. ?self-concept

E. ?self-interest

4. True or False. A scatter diagram or scatter plot often used to investigate the relationship between variables.

5. True or False. In a scatter plot, the independent variable is normally plotted on X axis and the dependent variable is normally plotted on Y axis.

Reference no: EM132227464

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