Reference no: EM133101218

1) Which of the following includes all the characteristics and experiences that identify each of us as individuals?

A) Diversity

B) Minority

C) Cultural competency

D) Ethnocentrism

E) Xenophobia

2) Intercultural communication is the process of sending and receiving messages between people whose cultural backgrounds

A) include similar verbal cues.

B) include common nonverbal customs.

C) could lead them to interpret verbal and nonverbal signs differently.

D) allow them to interpret verbal and nonverbal signals in identical ways.

E) include a common language based on age and gender.

3) The term ________ includes an appreciation for differences that affect communication and the ability to adjust one's style when communicating across cultures.

A) subculture

B) ethnocentrism

C) cultural competency

D) coherency

E) diversity

4) Which of these is an important step you can take to improve the chances of successful intercultural communication?

A) Avoid smiling except in instances of overt humor

B) Minimize the use of gestures

C) Assume others have little understanding of your culture

D) Eliminate your cultural norms before writing or speaking

E) Be aware of how intercultural rules influence your communication style

5) In a low-context culture, how do businesspeople approach decision making and problem solving?

A) By focusing more on exchanging information

B) By focusing more on how members of similar cultures will respond

C) By focusing more on the decision-making process

D) By focusing more on the good of all society

E) By focusing more on building team relationships

6) Which of the following is one of the primary tasks of communication in high-context cultures?

A) Providing explicit statements

B) Increasing the focus on verbal communication

C) Focusing on the decision-making process

D) Building relationships

E) Limiting access to information

7) Why is it important to become aware of your own cultural biases when communicating across cultures?

A) Recognizing your own biases helps you understand their influence on your communication.

B) Bias recognition is part of new employee orientation in many companies.

C) Recognizing biases guarantees you will be free from ethnocentrism.

D) Recognizing biases is essential to applying the Golden Rule successfully.

E) You need to understand your biases before you can apply them effectively.

8) In which of these ways does the emphasis on individual achievement in U.S. business culture sometimes create conflict?

A) Equality is impossible to achieve when individual awards are emphasized.

B) Managers in large departments don't have time to evaluate individual achievement.

C) Employees who seek individual success are often passed over for managerial opportunities.

D) Individual achievement is impossible to measure objectively.

E) Individualism can clash with the team orientation that many companies have.

9) Which of the following is essential when communicating with those from other cultures?

A) Use general terms and phrases

B) Write based on your cultural biases

C) Use communication translation technologies

D) Adapt your approach to other cultures

E) Be consistent and exact in your efforts

10) Which of the following is one trait required of a communicator when adapting communication efforts to other cultures?

A) Motivation to change personal habits

B) Better communications technology

C) Learning about several cultures at the same time

D) The ability to compare and contrast all cultures

E) Being comfortable in a variety of cultures

11) The primary steps involved in three-step writing process used in preparing a business message are

A) planning, writing, and completing.

B) informing, persuading, and collaborating.

C) defining the purpose, the main idea, and the topic.

D) satisfying the audience's informational, motivational, and practical needs.

E) researching, writing, and proofreading.

12) Which one of the following is an element of the completing phase of the three-step writing process?

A) Organizing the information

B) Interpreting the research

C) Proofreading the message

D) Selecting the right medium

E) Determining audience needs

13) In the writing phase of the three-step writing process, which of the following should be used to adapt your message to your audience?

A) Strong words and coherent paragraphs

B) An outline of the content

C) An evaluation of the content and readability

D) Editing and rewriting skills

E) Sensitivity and relationship skills

14) When should a writer develop ideas about how the audience is likely to respond to a message?

A) When determining the specific purpose

B) When crafting a goal statement

C) When identifying the general purpose

D) When establishing tone

E) When making specific word choices

15) Which of the following is one of the key goals related to the audience that should be developed within the specific purpose of your message?

A) How to best inform the audience of your ideas

B) What the audience should do or think after receiving your message

C) The extent of the collaboration needed with the audience

D) The overall approach that should be used to get the message to the audience

E) The information and the organization of the message

16) When should you begin to gather information for your message?

A) When the first draft reveals weaknesses in your message

B) After you have a clear understanding of the audience

C) As soon as you determine the message is needed

D) When it is determined the purpose is realistic

E) During the writing phase of the three-step writing process

17) A good way to test the thoroughness of your message is to use the ________ approach to ask whether the message answers who, what, when, where, why, and how.

A) free writing

B) journalistic

C) rhetorical

D) storytelling

E) knowledge management

18) When receiving a request for information, why is it helpful to ask the requestor questions about how the information will be used?

A) To gather additional information

B) To help find focus

C) To define precisely what is required

D) To ensure information is accurate

E) To ensure information is ethical

19) Which of the following best describes a communication medium?

A) The system used to deliver a message

B) The completion of steps in the journalistic approach

C) A knowledge management system

D) The form a message takes

E) The use of digital technology for research

20) Which of the following is an advantage of using an oral, in-person channel and medium combination?

A) There is an opportunity for immediate feedback.

B) There is no permanent record.

C) There is increased control over the message.

D) It is less tedious for the sender and receiver.

E) There is less nonverbal interference.