Reference no: EM133100097 , Length: word count:2500

ITECH 7400 IT Service Management and Professional Culture - Federation University

ITSM Poster Presentation

Purpose
The poster presentation enables students to develop their oral communication skills, video recording and editing skills, and poster presentation skills. It will also test their knowledge and application of the Information Technology Service Management (ITSM) framework.

Background
IT service management (ITSM) is the process of designing, delivering, managing, and improving the IT services an organisation provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organisation grow.

Irrespective of the size of business, every organisation is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets in addition to other aspects of IT services are managed in a streamlined way.

Requirements
This is a team task. Students should form teams of 4 members. One student should be nominated team leader. Teams will prepare a poster and accompanying video presentation on the application of the ITSM framework to an organisation of their choice. Students will be required to explore various aspects of ITSM in an organisation that provides IT services and explain how ITSM can enhance their organisations business proposition. Suggested organisations may include banks, insurance companies, clothing manufacturers etc.
Teams should confirm the appropriateness of their selected organisation before commencing work on this task.

Poster Presentation

Specific criteria for the poster include:
• Details of each student in your teams - name, student ID number, course ID, title of work, lecturer/tutor name, and date submitted.
• A brief overview of the selected organisation.
• ITSM content sections should address existence or application of the following:
o Service lifecycle - including service strategy, service design, service transition, service operation and continual service improvement.
o Processes and functions - including business relationship management, financial management for IT services, demand management, capacity management, IT service continuity management, security management, problem management and seven-step improvement processes. Note: not all of these may apply. Teams should select carefully and provide reasons for selection and omission.
o Measurement, metrices and the Deming cycle
• Appropriate graphics, images, and graphs.
• Appropriate design techniques i.e., font type and size, appropriate colour, and layout.
• A list of 6 to 10 authentic references consulted in APA format.
• Delivered electronically in A1 or A0 poster size.

Video Presentation

Each team will be required to record a short video between 5 to 8 minutes long, using Kaltura (see support and instructions book in Moodle) or some other appropriate video editing software.

Specific criteria for the video include:
• A discussion of all content sections.
• Demonstration of appropriate communication techniques.
• Duration of 5-8 minutes.

A quality video presentation will include introduction of all team members, and an overview of the contents of the presentation. Each team member should contribute to an accurate discussion of application of ITSM to their approved organisation. Team members will demonstrate quality communication techniques such as speaking audibly, using pauses and volume changes to emphasise points, and avoid speaking in monotones. The presentation will be delivered in the required time duration.

Attachment:- ITSM poster presentation.rar