Apologize and compensate your reader

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Reference no: EM133358970

Question: The growth of social networking has also spawned many websites dedicated to customer reviews and complaints. Some of these are general reviews sites, like Yelp ca, while others are more specific. For example, Angie's List profiles local service companies, contractors, and professionals, while CruiseCritic.com focuses solely on vacation travel by ship.

Your task:

Visit Complaints.com, Ripoff Report, or another complaint site. Study ten or more complaints about about products or companies (e.g. iPhone,

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Lululemon, Westjet)

Select one complaint and as a company employee, respond to it by employing some of the techniques presented in Chapter 8. Submit a copy of the complaint, along with your response in an email format. You may choose to apologize and compensate your reader, or to deny the reader's request for apology/compensation (because sometimes customers' complaints are a little ridiculous. Aim to persuade the reader to remain a customer, even

sources

if you are denying their request.

Tips:

ups ame?

Please upload your work as a DOC file (MS Word).
Use the direct strategy for apologies or the indirect strategy for denials.
. Read the rubric.

Use the attached email template, and Calibri or Arial font, size 12
In the From field, use your school email address
In the To field, use the email address of the complainant or create one
The subject header should be informative

Reference no: EM133358970

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