Any inconvenience or disappointment these changes cause

Assignment Help Operation Management

Reference no: EM132267783

You are the director of operations at Kirkwood Mountain Regional Park, a popular ski destination. The increased usage of the park by skiers, hikers, and tourists has begun causing damage to the trails that need to be repaired, and that would require hiring more staff. However, after recent budget cuts to the park, there is no more money to hire personnel.

To ease the burden on the trails and the staff who maintain them, you and your staff decided to make several changes:

1. To close the park every Monday and Tuesday

2. To close two of your eight cabins

3. To charge an increased access fee for the ski lifts.

4. You’ve also decided to postpone plans for several new ski trails (these had been promoted as “coming in 2019!” so many will be disappointed).

You usually send letters in August to registered skiers and visitors encouraging them to register early for cabins on your campgrounds and notifying them of special events during the upcoming ski season, which runs from October until March. This year you’re sending the letter very early because it will be especially important for visitors to register ahead of time since there will not be as many cabins available. They also won’t be able to stay through Monday after their weekend trip, as many had in the past.

Write a letter to visitors and let them know of the changes and apologize for any inconvenience or disappointment these changes cause.

Reference no: EM132267783

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