Analyzing qualitative compalint data

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Reference no: EM133368237

Samsung electronics analyzing qualitative compalint data case study by Jack Boepple.

Question 1. What is the problem that needs to be solved?.

Question 2. Why is it a problem? (highlight the pain).

Question 3. Where is the problem observed? (location, products).

Question 4. Who is impacted? (customers, businesses, departments).

Question 5. When was the problem first observed?.

Question 6. How is the problem observed? (symptoms).

Question 7. How often is the problem observed? (error rate, magnitude, trend).

Reference no: EM133368237

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