Analyzing call logs to discover any underlying issues-trends

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Reference no: EM133293876

Assignment:

Prompt

A company is considering an annual or a quarterly bonus plan as a form of merit pay for employee performance. The bonus would replace a traditional merit pay raise and would be up to 1% of the employee's salary. Create an comparison plan for implementing both plans to present potential performance markers for a Tech Support I position which has the following job description and pay scale:

Title: Tech Support I

Experience: 0-4 years

Salary: $28,500 - 58,500

Major responsibilities include (but are not limited to):

Installing and configuring a company's computer hardware operating systems and applications

Maintaining and monitoring computer networks and systems

Logging the queries of customers and employees

Analyzing call logs to discover any underlying issues or trends

Diagnosing and solving hardware or software faults

Testing and evaluating new technology

Performing electrical safety checks on the company's computer equipment

Responding to callouts in a timely fashion

Following instructions, either written or in diagram form, in order to set up a system or fix a fault

Customers support and system maintenance

Reference no: EM133293876

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