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Many service organizations find it cost-effective to outsource certain tasks. Most frequently, this delegation concerns supplementary service elements. For instance, despite their increased use of telephone call centers and the Internet, resort hotels still rely on travel agents to handle a significant portion of their customer interactions such as giving out information, taking reservations, accepting payment, and ticketing.
Analyze the supplementary services of any consumer bank through the lens of flower of service, and suggest which service elements can be better performed by outsourcing to intermediaries. Give justification for your recommendations.
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You have been charged with the responsibility of developing a detailed organisational development plan for this initiative which clearly addresses
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