Analyze the service quality of telecommunication industry

Assignment Help Dissertation

Reference no: EM131045193 , Length: word count:10000

Research Topic

• Identify and analyze the service quality of telecommunication industry in Qatar companies
• Case study of ABC & XYZ companies in Qatar.

ABC Vodafone Qatar
XYZ Ooredoo Qatar

Problem Research

• Do the service quality strategies of Ooredoo has a direct impact on the performance of XYZ

Research Objective

• To identify the service quality aspects of telecommunication industry
• To analyze the service quality of ABC & XYZ
• To identify the gabs of service quality of ABC & XYZ
• To analyze the impact of ABC on the performance of XYZ

Research Questions

• What is the main service quality aspect of telecommunication industry?
• How the service quality of ABC & XYZ
• What are the main service quality gabs of ABC & XYZ
• What are the main impact of ABC & XYZ
• What are the main critical technique to enhance the service quality of XYZ

Research Design

I. Introduction

II. Introduction to the industry

III. Introduction to the company

IV. Problem statement

V. Significant for the result

VI. Research objective

Research Objective

VII. Research questions

VIII. What is the main service quality aspect of telecommunication industry?

IX. How the service quality of ABC & XYZ

X. What are the main service quality gabs of ABC & XYZ

XI. What are the main impact of ABC & XYZ

XII. What are the main critical technique to enhance the service quality of XYZ

Literature review

I. Definition

II. Main aspect of the research

III. Critical evaluation

Methodology

I. Introduction to the Methodology

II. Conception frame work (independent Variables)

III. Approach to the data collection

IV. Approach to the data analysis

V. Target population

VI. Sample frame

VII. Sample size

VIII. Sample technique

IX. Data analysis tools

Conclusion 100 words

• Harvard reference
• Table of contents.

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10,000 words.

Attachment:- Assignment.rar

Reference no: EM131045193

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