Analyze the role that customer service plays in business

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Reference no: EM132432554

Discussion Assignment - Please responds to the following:

1. Customer Service

From the Zappos video, analyze the role that customer service plays in business and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service experience. Evaluate how OM activities impact the management of goods and services that Zappos provides.

Identify a company and state an organizational challenge they face. Then, propose solutions to overcome those challenges. After posting your response, respond to at least one of your classmates' suggestions.

2. Organizational Challenge

Identify acompany and state an organizational challenge they face. Then, propose solutions to overcome those challenges. After posting your response, respond to at least one of your classmates' suggestions.

3. Entrepreneurs and Small Business

Reflect on the contributions to society of small businesses and consider two (2) benefits and drawbacks of small business ownership. Next, address the question, "Should employees be encouraged to follow the path of entrepreneurship?" Justify your response.

Consider small business's social responsibility to employees, customers, investors, the community, and the environment. As a small business owner, discuss what you would do to meet the ethical and social responsibility goals in your company. Provide specific examples to support your response.

Note - Need 250 words main post + reply to two classmates in 4-5 lines.

Attachment:- Discussion Assignment File.rar

Reference no: EM132432554

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