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Analyze the role that customer service plays in business

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Reference no: EM132278120

"Customer Service" Please respond to the following:

From the Zappos video, analyze the role that customer service plays in business and determine the service management skills at Zappos.

Evaluate the different way(s) that Zappos creates a superior customer service experience. Evaluate how OM activities impact the management of goods and services that Zappos provides.

Reference no: EM132278120

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