User Account

All Pages

Analyze the role that customer service plays

Assignment Help Operation Management
Reference no: EM131233128

Please answer each in 2-3 paragraghs or LESS!

1. "Customer Service - Zappos" Please respond to the following:

From the e-Activity, analyze the role that customer service plays and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service.

Choose at least two OM activities in Exhibit 1.1 from Chapter 1 of the text. Evaluate how each of the activities impacts the management of goods and services that Zappos provides. Include one to two examples from each activity to support your position.

2."Value Chains" Please respond to the following:

Choose an example of a global value chain and an example of domestic value chain. Compare and contrast the key challenges that the managers would face. Then, propose the ways to confront these challenges.

Utilizing the Exhibit 2.4 from Chapter 2 of the text, evaluate how each value chain you chose from Part 1 of this discussion can be described from a pre- and post-production service perspective. Provide at least two examples for each perspective.

Reference no: EM131233128

Questions Cloud

What was the main topic of the film : What was the main topic of the film? (What was the film about?) What was the goal/thesis/argument of the film? (This is not the same as what the film was about or the topic of the film)
Provide responses for given situations : Provide responses for given situations: - In this situation of the women's encounter with her ex-husband, whom she has a restraining order against, and her sending a picture with text messages to a law enforcement friend.
Calculate the net entropy change for the lead : The melting point of lead is 620 F, and the enthalpy change between the phases hif is 10.6 Btu/lbm. The specific heats are found in Table F.2 and F.3. Calculate the net entropy change for the lead.
Precautions and exercise testing : Compare and contrast the exercise testing for children, adults, and older adult. Discuss why specific precautions should be taken for each population. Discuss why conducting fitness assessments are important.
Analyze the role that customer service plays : From the e-Activity, analyze the role that customer service plays and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service.
Project management using scrum and the cultural challenges : Post a brief summary of each article of how the articles relate to your research topic and whether they helped you refine or clarify your topic.
Write a paper that summarizes your findings : After you have completed the interview, write a 750-1,000 word paper that summarizes your findings. Cite at least two resources in addition to your textbook for this class.
Currency for every dollarthey deposit : Assume that households and firms keep 10c in currency for every Dollarthey deposit in banks and that banks keep 25c as reserves out of everDollar they receive as deposit. Compute the eventual percent increase inthe money supply if the monetary bas..
Find the process heat transfer and the combined steel : A 5-lbm aluminum radiator holds 2 lbm liquid R-134a at 10 F. The setup is brought indoors and heated with 220 Btu. Find the final temperature and the change in entropy of all the mass.

Reviews

Write a Review

Operation Management Questions & Answers

  Foster temporary loyalty

What steps could you take at your company to foster “temporary loyalty” from the independent gaming programmers you frequently hire for short duration (one to six months)?

  About the customer service

Customer Service: From the case study and e-Activity, determine the key reasons why Southwest Airlines has such high customer satisfaction ratings in comparison with other airlines. Provide two (2) examples that illustrate instances of customer satis..

  Ethan is assigned team project in his management class

Ethan is assigned a team project in his management class. He's been in teams before and he hates them. At this point, he'll do whatever it takes to get through the quarter. No one else on the team is actively working on the project, so Ethan has star..

  Utilizing the HEDIS measures

A family physician sees approximately 29 patients per day (Gottschalk and Flocke 2005, 490-491). Of these 29 patients per day, 5 are Medicaid patients and 3 of those Medicaid patients are well-baby visits. The state Medicaid plan has implemented P4P ..

  Evaluate interpret potential solutions based on triz tool

Must use the tool and include option of screen prints or descriptive contraction numbers, feature numbers, and principle numbers. Must evaluate results and interpret potential solutions based on TRIZ tool

  Privacy and security issues associated with e-commerce

Privacy and security issues associated with e-commerce have implications for financial reporting and compliance with laws and regulations. Identify a retail company and describe how the company uses electronic commerce. Further, explain why electroni..

  Advantages of debt financing over equity financing

What are the advantages of debt financing over equity financing? (Hint: think leverage). Of equity financing over debt financing?

  Describe the challenges of global virtue teams

Describe the challenges of global virtue teams and what types of training and tools management can proactive put in place to ensure cultural differences are taken into account.

  What is the economic order quantity for the drones

Suppose that your firm manufactures toy flying drones. Monthly demand for the drones is 230,000 units. Setup cost per order is $220, and the annual holding cost percentage is 24%. The drones cost $50 to produce and are sold for $99. If you have one w..

  Selecting the appropriate capacity cushion

What factors should be considered when selecting the appropriate capacity cushion? How does the choice of capacity cushion relate to other decisions in operations management? To other functional areas?

  Poisson distributed

Shop is located in a small college town. Virtually all of its phone delivery orders are in the evening, between 5:00 PM and 1:00 AM, so the shop has a delivery person for that time period. It receives an average of about 3 orders per hour (Poisson di..

  Speech-making abilities in the future

You will create a speech that should be three to five minutes long. You must also have a transcript (print version) of your speech and include a short 75-word reflection statement. In the reflection statement, discuss what aspects of this assignment ..

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

Submit Assignment

Academics

Major Subjects

Majors

Get In Touch

whatsapp: +1-415-670-9521

Phone: +1-415-670-9521

Email: [email protected]

TERMS & POLICIES

HELP & SUPPORT

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd