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Please answer each in 2-3 paragraghs or LESS! 1. "Customer Service - Zappos" Please respond to the following:
From the e-Activity, analyze the role that customer service plays and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service.
Choose at least two OM activities in Exhibit 1.1 from Chapter 1 of the text. Evaluate how each of the activities impacts the management of goods and services that Zappos provides. Include one to two examples from each activity to support your position.
2."Value Chains" Please respond to the following:
Choose an example of a global value chain and an example of domestic value chain. Compare and contrast the key challenges that the managers would face. Then, propose the ways to confront these challenges.
Utilizing the Exhibit 2.4 from Chapter 2 of the text, evaluate how each value chain you chose from Part 1 of this discussion can be described from a pre- and post-production service perspective. Provide at least two examples for each perspective.
What steps could you take at your company to foster “temporary loyalty” from the independent gaming programmers you frequently hire for short duration (one to six months)?
Customer Service: From the case study and e-Activity, determine the key reasons why Southwest Airlines has such high customer satisfaction ratings in comparison with other airlines. Provide two (2) examples that illustrate instances of customer satis..
Ethan is assigned a team project in his management class. He's been in teams before and he hates them. At this point, he'll do whatever it takes to get through the quarter. No one else on the team is actively working on the project, so Ethan has star..
A family physician sees approximately 29 patients per day (Gottschalk and Flocke 2005, 490-491). Of these 29 patients per day, 5 are Medicaid patients and 3 of those Medicaid patients are well-baby visits. The state Medicaid plan has implemented P4P ..
Must use the tool and include option of screen prints or descriptive contraction numbers, feature numbers, and principle numbers. Must evaluate results and interpret potential solutions based on TRIZ tool
Privacy and security issues associated with e-commerce have implications for financial reporting and compliance with laws and regulations. Identify a retail company and describe how the company uses electronic commerce. Further, explain why electroni..
What are the advantages of debt financing over equity financing? (Hint: think leverage). Of equity financing over debt financing?
Describe the challenges of global virtue teams and what types of training and tools management can proactive put in place to ensure cultural differences are taken into account.
Suppose that your firm manufactures toy flying drones. Monthly demand for the drones is 230,000 units. Setup cost per order is $220, and the annual holding cost percentage is 24%. The drones cost $50 to produce and are sold for $99. If you have one w..
What factors should be considered when selecting the appropriate capacity cushion? How does the choice of capacity cushion relate to other decisions in operations management? To other functional areas?
Shop is located in a small college town. Virtually all of its phone delivery orders are in the evening, between 5:00 PM and 1:00 AM, so the shop has a delivery person for that time period. It receives an average of about 3 orders per hour (Poisson di..
You will create a speech that should be three to five minutes long. You must also have a transcript (print version) of your speech and include a short 75-word reflection statement. In the reflection statement, discuss what aspects of this assignment ..
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