Analyze the role that customer service plays

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Reference no: EM131231993

Customer Service - Zappos" Please respond to the following:

• From the e-Activity, analyze the role that customer service plays and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service.

• Choose at least two OM activities in Exhibit 1.1 from Chapter 1 of the text. Evaluate how each of the activities impacts the management of goods and services that Zappos provides. Include one to two examples from each activity to support your position.

Reference no: EM131231993

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