Reference no: EM131404066

Modern Management Assignment

Text: Modern Management: Concepts and Skills, Twelfth Edition, 2012, ISBN-10: 0132176319. Authors: Samuel C. Certo and S. Trevis Certo
Multiple Choice Questions (Enter your answers on the enclosed answer sheet).

Part 1

1. is the management function through which managers compare present performance to preestabl ished performance standards.

Organizing

Planning

Controlling

Monitoring

I nfluenci ng

2. Which of the following is an error managers make during the controlling stage of management?

Establishing improper communication networks

Not exploring enough viable alternatives for reaching objectives

Not taking the time to communicate properly with organization members

Not establ ish ing departments appropriately

Not monitoring progress in carrying out plans

3. resources refer to the machines used during the manufacturing process.

Capital

Hardware

Monetary

Raw material

Technology

4. resources refer to the ingredients used directly in the manufacturing of products.

Capital

Technology

Raw material

Hardware

Monetary

5. According to Katz, human skills are required for

understanding how changes in one part of the organization affect the rest of it

working with individual and group interests

understanding how the organization relates to its environment

designing work processes and procedures

applying specialized knowledge and expertise to work-related techniques

6. According to Katz, technical skills involve _

understanding how the organization relates to its environment

applying specialized knowledge and expertise to work-related techniques

understanding how changes in one part of the organization affect the rest of it

working with people, both individuals and groups, to achieve organizational goals

working with people, but not their attitudes and communication

7. People-related activities within an organization include _

consulting when making decisions

clarifying objectives of jobs in organizations

proposing new strategies and vision

short-term planning

encouraging innovative thinking

8. skills involve acting considerate, showing sympathy when someone is upset or anxious,

and provid i ng encouragement.

Developing

Clarifying roles

Recognizing

Supporting

Consulting

9. Sarah has been working full-time at Eves Golf Inc. for three years. While in college, she worked as a part-time employee at Burger King and as an office assistant for a manufacturing organization. She was recently promoted to manager, and manages a small team that is responsible for procuring raw materials for their line of golf bags, hats and other accessories. Considering that careers evolve through a series of stages, in this scenario Sarah's career is at the stage.

decline

maintenance

establishment

plateauing

exploration

10. The Gilbreths aimed to increase worker efficiency by _

reducing the number of movements taken to accomplish a task

i nstituti ng the piece-rate system for remuneration

enforcing minimum criteria for the types of workers hired for a job

encouraging teamwork rather than individual work

understanding what motivates employees to complete a task

11. Which one of the following conclusions was drawn by the experimenters from the bank wiring observation room experiment?

The subjects did not find working in the test room enjoyable.

Human factors within organizations could significantly influence production.

Improved working conditions resulted in increased production.

Social groups in organizations could effectively exert pressure to influence individuals to disregard monetary incentives.

Members of the work group pressured one another to work harder so that each group member would receive more pay.

12. The Hawthorne Studies sparked the , a people-oriented approach to management in which the interaction of people in organizations is studied to judge its impact on organizational success.

behavioral study movement

motion studies initiative

"one best way" model

human relations movement

scientific management movement

13. Dress codes are a contentious subject in workplaces with Gen Y workers favoring a more casual style than older workers, who are often uncomfortable with the idea of wearing casual clothes to work. Human resources departments often find it difficult to enforce company dress codes appropriately. Managers find that one of the ways to address this situation is using the contingency approach. Which of the following is the best example of the contingency approach

to management?

Rotec Inc. requires all employees to dress formally throughout the week and allows business casuals on Fridays.

Sandman Designs allows employees who don't meet clients to dress casually, while employees who must meet clients are required to wear formals.

Waterstones observed and compared employee behavior and productivity on "formal wear" and "casual wear" days and used the findings to devise a company dress code.

Letterman Inc. invited employees to share their clothing preferences and used these suggestions to frame a company dress code.

G&B Solutions developed a series of guidelines to let employees know what is considered appropriate and inappropriate office wear.

14. The use of the classical, behavioral and management science approaches as sources of information to analyze the management system is referred to as management.

triangular

laissez-faire

lower-level

democratic

open-system

15. Every Monday morning, the hundred-odd employees at Axis Systems Ltd. meet to discuss the work situation. The managers of various departments summarize what their departments have done over the past week. Employees can track the various stages of any project and understand how their tasks fit into the whole process. This illustrates the aspect of a learning organ ization.

team learning

triangular management

systems thinking

the contingency approach

the behavioral approach

16. Which of the following propositions of the Davis Model of Corporate Social Responsibility states that business cannot be expected to completely finance activities that may be socially advantageous but economically disadvantageous?

Proposition 3: The social costs and benefits of an activity, product, or service shall be thoroughly calculated and considered in deciding whether to proceed with it.

Proposition 2: Business shall operate as a two-way open system, with open receipt of inputs from society and open disclosure of its operations to the public.

Proposition 1: Social responsibility arises from social power.

Proposition 4: The social costs related to each activity, product or service shall be passed on to the consumer.

Proposition 5: Business institutions, as citizens, have the responsi bi I ity to become involved in certain social problems that are outside their normal areas of operation.

17. Managers can fulfill their social obligation towards consumers by _

abiding to the laws

providing safe products

increasing the value of the organization

providing safe working environments

repayi ng debts

18. Which of the following statements is true about the social responsiveness approach?

It sees business as having societal goals, but lacking economic goals.

It considers business as having primarily economic purposes and confines social responsibility activity mainly to existing legislation.

It considers business as having both societal and economic goals as well as the obiigation to anticipate potential social problems and work actively toward preventing their occurrence.

It sees business as having both economic and societal goals.

It sees business as having societal goals and the obligation to anticipate potential social problems, but lacking economic goals.

19. Which of the following occurs during the controlling process?

Determining how the organization will get where it wants to go

Guiding the activities of organization members to help attain organizational objectives

Making things happen as they were planned to happen

Establishing orderly uses for all the organization's resources

Determining how the organization will achieve its objectives

20. A firm that is involved in assisting community organizations dedicated to education, charities and the arts is conducting a social responsibility measurement in the area.

problem-recogn ition

problem-solving

quality-of-life

economic function

social investment

21. The Finance department at Lewis & Sons only accounts for 10 of the employees, but wields the most decision-making power and controls resources and information. As a result, the Finance department is considered to be a within the organization.

majority group

determinant group

secondary group

splinter group

model minority

22. In an organization, the group of people who lack critical resources, acceptance and social status is known as the _

special interest group

prime group

majority group

advocacy group

minority group

23. are statistical characteristics of a population.

Chronographics

Demographics

Reprographics

Biographics

Psychographics

24. In the stage, managers are unaware of behaviors they engage in that are problematic for members of other groups.

conscious competence

unconscious incompetence

controlled competence

conscious incompetence

unconscious competence

25. According to Donaldson and Scannell, managers in the stage are the most effective with respect to interacting in a diverse workforce.

conscious competence

unconscious competence

unconscious incompetence

conscious competition

conscious incompetence

Part 2

1. A country in which an investment is made by a foreign company is termed as a(n) _

parent country

expatriate country

subordinate country

host country

home country

2. Hugh is an American citizen currently living in Denmark. He works for a company that has its headquarters in France. He is a(n) _

host-country national

dual citizen

repatriate

home-country national

third-country national

3. Which of the following is true for employees of multinational organizations?

Expatriates and third-country nationals have to be relocated and undergo training.

A host-country national is an organization member who lives and works in a country where he or she does not have citizenship.

A third-country national works for a foreign organization in its home country.

A host-country national will face problems adjusting to the culture of the country in which he works.

Host-country nationals are usually the most expensive to employ.

4. The function of management involves determining how an organization will achieve its objectives.

planning

controlling

observi ng

influencing

organizing

5. When a United States computer manufacturer sells a shipment of 40 computers to a retailer in Germany, the computer manufacturer is engaged in the process of _

developing a I icense agreement

repatriati ng

exporting

direct investing

importing

6. If a company in the United States allows a company in England to use its brand name for a fee, the company is said to have entered into a(n) _

export agreement

import agreement

direct investing agreement

venture agreement

license agreement

7. Which of the following countries is a member of the APEC?

Egypt

Australia

Argentina

Brazil

Germany

8. The manager of a multinational corporation in the u.s. thinks that following U.S. management practices is best for its operations in New Zealand because U.S. management practices are better than the management practices prevalent in New Zealand. This manager is said to have a(n) attitude.

xenocentric

geocentric

ethnocentric

polycentric

gynocentric

9. The organization transcends any single home country with ownership, control and management being from many different countries.

domestic

pan-national

transnational

international

multinational

10. The proportion of the total management system that a decision will affect is called the _

scope of the decision

span of control

level of management

unity of command

discretionary area

11. An alternative that is considered feasible for solving an existing problem and for implementation is _

tangible

intuitive

relevant

certain

stable

12. Jared recently sent an e-mail to all the members of his department asking them for their opinions about where the department should have its quarterly team lunch. The response was overwhelming as Jared received more than 40 suggestions. This is an example of the _

confirmation bias

paradox of choice

loss aversion effect

confidence bias

bandwagon effect

13. Which of the following is the final step in the decision-making process?

Select the most beneficial alternative

Gather feedback to find out if the problem is solved

Take action

Identify organ izational objectives

I mplement the selected alternative

14. refers to the departure from rational theory that produces suboptimal decisions.

Dogmatism

Uncertainty

Satisficing

Bias

Bounded rationality

15. The formula for expected value (EV) is _

income x probability

cost of risk x probability

income / probability

cost of risk / probabi I ity

interest rate x probability

16. An SBU with a relatively small market share of a low-growth market is a _

star

low-cost leader

cash cow

question mark

dog

17. Dun's Burgers has decided to open takeaway counters across the city that will be open until 11 p.m. to cater to people who return late from work. This turns out to be an excellent strategy as Dun's becomes a hot favorite with the people who work late shifts. This is an example of strategy.

technology enhancement

differentiation

focus

cost leadership

divestiture

18. is the ability to provide the organizational resources necessary to implement a strategy.

Monitoring skill

Allocati ng ski II

Tactical skill

I nteracti ng ski II

Organizing skill

19. is the ability to create throughout the organization a network of people who can help solve implementation problems as they occur.

Allocating skill

Tactical skill

Interacting skill

Monitoring skill

Organizing skill

20. is short-range planning that emphasizes the current operations of various parts of the organ ization.

Tactical planning

Operational planning

Strategic planning

Intermediate planning

Strategic control

21. A is a single-use plan designed to carry out a special project within the organization.

budget

rule

program

procedure

policy

22. Planning for plant facilities and human resources are instances of _

environmental planning

community planning

system planning

input planning

process planning

23. Which scheduling tool is typically used to schedule management system inputs such as human resources and machinery?

Planning sheets

SWOT analysis

Work flow diagrams

PERT diagrams

Gantt charts

24. Which of the following statements is true regarding the critical path of a PERT network?

It plays a negligible role in controlling the completion time of the project.

It is essentially a bar graph mainly used for scheduling resources.

It refers to the sequence of events and activities requiring the shortest period of time to complete.

A delay in completing the sequences in the critical path causes no delay in completing the project.

It provides an insight into how the unrealistic features of a schedule can be modified.

25. Which of the following is the fourth primary step in designing a PERT network?

Determining the time needed for the completion of each activity or event

Designing a PERT network reflecting all the information needed

Listing the sequence in which the activities/events have to be performed

Listing all the activities or events that must be accomplished for the project

Identifying the sequence of events and activities requiring the longest period of time to complete

Part 3

1. According to Fayol's guidelines for organizing resources, you should _

not use sanctions against faults and errors

make extensive use of regulations and paperwork

establish multiple guiding authorities

recognize the unity of command

not link rewards to performance

2. The second and third steps of the organizing process focus on the _

allocation of resources and directives

results of the organizing strategy

tasks to be performed within the management system

organizational plans

organizational goals and objectives

3. Which of the following is one of the three main components of the management system that Weber termed a bureaucracy?

a loosely defined organizational hierarchy

minimum regulations and paperwork

emphasis on the human variable

close, personal relations among organization members

detai led procedures and ru les

4. Which of the following is one of Follett's guidelines on coordination?

The human element should be minimized in coordination.

Managers can assume that if their system shows coordination now, it will show coordination in the future.

The communication process is an essential consideration in any attempt to encourage coordination.

Coordination can be achieved with least difficulty through vertical relationships.

Personal communication should be minimized in coordination.

5. Informal structure is _

usually represented in a pyramid form

represented primarily by the organization chart

usually identical to an organization's formal structure

defined as the relationships among organizational resources as outlined by management

molded by individual norms and values and social relationships

6. is directly related to the concept of the scalar relationship-that is, the chain of command.

Matrix structuring

Departmentalizing

Lateralizing

Horizontal dimensioning

Vertical dimensioning

7. Which of the following is a criticism of Graicuna's work in the span of management?

He does not take into account managers' relationships outside the organization.

He does not recognize the principle of unity of command.

He fails to specify what will happen if the number of subordinates increases or decreases.

He takes into account managers' relationships outside the organization.

He failed to emphasize the importance of span of management on the organization.

8. Pixel Technologies, a manufacturer of electronic products and cell phones, has departmentalized the organization on the basis of by dividing the business into two divisions-Electronics Retai lers and Cell Phone Retai lers. Identify the departmentalization mode being used in this company

functional

customers

geography

products

matrix

9. At Landmark Constructions, crucial projects are handled completely by project managers who are empowered to borrow marketing, sales, engineering, finance and R&D staff and other employees from various parts of the organization to complete their projects. Identify the departmentalization mode being used in this company.

Product

Geographic

Functional

Customer

Matrix

10. HR Village, a staffing company, has invited applications for the position of director of recruitment and compensation. This position is accountable for planning, organizing, and managing recruitment and compensation services for the company. This list of specific activities is an example of a _

job evaluation

work plan

job specification

work sample

job description

11. The first step in the functional similarity method of dividing jobs is to _

designate appropriate activities that must be performed to reach desired objectives

design specific jobs by grouping similar activities

make specific individuals responsible for performing specific jobs

examine management system objectives

create an organ ization chart

12. A manager responsible for executing a limited portion of a function has _

specific responsibility

operating responsibility

general responsibility

organizational responsibility

consu Itative responsi bi I ity

13. Which of the following is NOT one of the four key dimensions for appraising manager responsi bi I ity?

Behavior with stockholders

Behavior with subordinates

Personal attitudes and val ues

Behavior with other groups

Behavior with upper management

14. consists of the right to advise or assist those who possess line authority.

Lateral authority

Rational-legal authority

Informal authority

Staff authority

Functional authority

15. The management philosophy which states that individuals will be held liable for how well they use their authority or perform their activities, and wi II be rewarded or punished for doing so is

accountability

central ization

delegation

line authority

rei nforcement

16. changes emphasize increasing organizational effectiveness by changing controls that influence organization members during the performance of their jobs.

Structural

Administrative

People

Managerial

Technological

17. Which of the following is a type of organizational change that emphasizes modifying certain aspects of organization members to increase organizational effectiveness?

structural change

people change

administrative change

managerial change

behavioral change

18. The managerial grid proposes that various managerial styles can be described by a manager's concern for _

quantity and quality

customers and company

power and acceptance

production and people

profit maximization and revenue maximization

19. The bodily strain that an individual experiences as a result of coping with some environmental factor is called _

anger

stress

aggression

conflict

denial

20. A manager wants to implement some changes in the working hours of employees. Two groups of workers oppose this decision and have contrasting opinions. The manager feels arriving at a solution that will be acceptable to both parties is impossible. Which of the following strategies is best suited to handle this conflict?

Forcing

Deflecting

Compromising

Resolving

Avoiding

21. Which of the following is an example of a macro barrier when a manager communicates with his or her subordinates?

The manager is a specialist in information technology and tends to use technical jargon.

The subordinates constitute a diverse population and speak different languages.

The subordinates have a strong negative attitude toward the manager.

The manager considers the subordinates to be irresponsible and unprofessional.

The manager uses words that have multiple meanings.

22. George is the human resources manager of a small scale manufacturing company. Which of the following is the best example of nonverbal communication?

He uses harsh words during a meeting with one of his co-workers.

He prepares a performance appraisal report for one of the employees.

He sends an angry e-mail to one of the employees.

He uses a loud tone when speaking with a group of employees.

He uses words with implicit meanings when he talks to subordinates.

23. The members of a company's marketing team regularly meet with their peers from the R&D department to share information and insights on customer product preferences that they have gathered through market research. This is an example of which of the following types of communication?

Virtual

Vertical

Upward

Downward

Lateral

24. Which of the following grapevine patterns tends to distort messages the most?

Group

Probability

Single-strand

Gossip

Cluster

25. Sandra finds out that a rumor about her is doing the rounds in the office-she supposedly had a rift with her manager over her performance review and is now planning to quit the company. Though completely untrue, she sets out to find out the person who started the rumor. She confronts several of her colleagues about the matter and everyone tells her that they heard it from Sheela, her boss's secretary. This is an example of the grapevine.

single-strand

probabiIity

serial

cluster

gossip

Part 4

1. is the inner state that causes an individual to behave in a way that ensures the accomplishment of some goal.

Emotion

Cognitive dissonance

Motivation

Socialization

Leadersh i p

2. Which of the following are the three basic categories of needs identified by Clayton Alderfer in his ERG theory?

esteem, recognition, and goal

existence, recognition, and growth

existence, related ness, and growth

existence, relatedness, and goal

esteem, relatedness, and goal

3. In Alderfer's ERG theory, need refers to the need for continuing personal development.

existence

relatedness

growth

esteem

emotional

4. Which of the following motivation theories focuses on the personal and natural development of people to explain human needs?

McClelland's acquired needs theory

Argyris's maturity-immaturity continuum

Alderfer's ERG theory

Herzberg's two-factor theory

The Vroom expectancy theory

5. According to McClelland, people having the desire to maintain close, friendly, personal relationships have a high need for _

affiliation

achievement

power

growth

existence

6. Which theory is a set of essentially positive assumptions about human nature?

Theory X

Expectancy Theory

Theory Z

Equity Theory

Theory Y

7. The process of moving workers from one job to another rather than requiring them to perform only one simple and specialized job over the long run is _

cross training

team management

job enrichment

job enlargement

job rotation

8. is the presentation of an undesirable behavior consequence or the removal of a desirable behavior consequence that decreases the likelihood the behavior will continue.

Positive reinforcement

Exti nction

Negative rei nforcement

Manipulation

Punishment

9. In Likert's Management System, which style of management is characterized by complete trust and confidence in subordinates?

System 4

System 3

System 1

System 2

System 5

10. Which of the following would be an example of a task group?

A group set up to consider the feasibility of a new product

A group of supervisors responsible for scheduling weekly work

A group of students coming together because of their music preferences

A group meeting to prepare the routine financial reports

A group of employees forming an exercise group

11. Which of the following is one of the major reasons to establish a committee?

To perpetuate social and cultural values that group members consider important

To obtain status and social satisfaction that people might not enjoy without group membership

To develop new ideas for solving existing organizational problems

To encourage groupthink

To handle routine organizational activities

12. Which of the following statements about self-managed work teams is true?

Self-managed teams consist of 5 to 15 employees who work together to produce an entire product.

Members of a self-managed team learn specific tasks required to produce a product and avoid job rotation.

Self-managed teams never take over managerial duties as scheduling work and vacations and ordering materials.

Self-managed work teams evolved in the early to middle 1980s out of problem-solving teams.

Self-managed work teams laid the foundation for the special-purpose teams that arose in the 1990s.

13. Interest groups are _

informal groups

task groups

command groups

formal groups

self-managed work teams

14. Which of the following is one of the primary benefits of informal group membership?

Developing new ideas for solving existing organizational problems

Perpetuating social and cultural values that group members consider important

Generating clarity on what support and input each employee can expect from others

Providing basic structure of division of work and responsibilities

Promoting discipline in the organization

15. Which of the following is considered a people-related factor that leads to effective team performance?

Mutual trust and team spirit

Proper technical direction and leadership

High power struggle within the team

Stable goals and priorities

Organizational stability and job security

16. is a component of creativity that refers to everything an individual knows and can do in the broad domain of his or her work.

Motivation

Creative thinking

Expertise

Perception

Reasoning

17. Which of the following is characteristic of a person who is more likely to think creatively under high time pressure?

He or she can focus on one activity for a significant part of the day as he or she is und isturbed or protected.

He or she receives little encouragement from senior management to be creative.

He or she tends to have more meetings and discussions with groups rather than with individuals.

He or she is less likely to engage in less collaborative work overall.

He or she does not get the sense that the work he or she is doing is important.

18. Which of the following steps of the innovation process establishes a new idea that could help the organization be more successful?

Inventing

Diffusi ng

Monitoring

I ntegrati ng

Developing

19. Using video conferencing to help organization members across the globe communicate more effectively is an example of a idea.

process

infrastructure

technology

product

management

20. Which of the following is one of the possible creative ideas for enhancing organizational success based on Deming's thoughts on total quality management?

Establ ish an organ izational bias toward hand I ing qual ity issues i mmed iately.

Eliminate production processes based simply on producing a quota.

Dedicate top management to having customers receive products as promised.

Begin each management meeting with a factual and financial review of quality.

Dedicate all managers to getting the jobs done correctly the first time.

21. is managerial activity aimed at bringing organizational performance up to the level of performance standards.

Ladderi ng

Contrarian investing

Corrective action

Reprogramming

Market correction

22. The extent to which an individual is able to influence others so they respond to orders is called

accountability

authority

strength

power

responsibility

23. In management terms, information refers to _

a collection of facts or statistics

the skill set of the employees carrying out a particular organizational function

a collection of numbers, characters, images or other outputs from devices that gather physical quantities and symbols

the set of conclusions derived from the analysis of data that relate to the operation of an organ ization

raw, unorganized representations of individual facts and/or figures

24. Which of the following is NOT a factor that determines the value of information?

I nformation quantity

Information timeliness

I nformation appropriateness

Information quality

I nformation cost

25. Which of the following is the last step in operating an IS properly?

using the information

determining appropriate data

transmitting data

determining information needs

gathering appropriate data.