Reference no: EM131216665

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Dear Folks,
Making Sense of data
One example of management research article identified for this SA, is one of the article presented earlier in the critical literature review titled "improving Employees interpersonal communication competencies: A Qualitative Study", by Geraldine Hynes (2012). This research study was to analyze the impact of employee engagement by providing training in interpersonal communication.

Analytical strategies and tools

As a strategy, the researcher roll out training programme to the large pool of eligible employees of 1300. Sessions were scheduled on a daily basis to maximum participant of 20 employees. And with focus on interactions with three audiences: superiors, peers in IT, and nontechnical colleagues in the company. For more effective and dynamic programs, the researcher sort for external vendors, subject matter experts who partnered the research team.
Methods and tools employed by the researcher

Feedback from the participants is solicited immediately post program via surveymonkey.com and again after 60 to 90 days. The first survey asks for satisfaction ratings of the instructor, materials, topics, and activities. It also asks participants which parts of the program they found to be most valuable and what changes they recommend. The Subsequent survey attempts to determine the extent to which participants have actually changed their behaviors because of the training, Geraldine Hynes (2012:470). Open-ended survey responses capture comments and recommendations for future programs

An alternative strategies and tools for this same research work would be the application of quantitative method: where after identified the potential respondents, mail of prepared questionnaire for their response and recorded after the training section.

In this manner analyzing the data could be altered and the feedback could be compromised, because, often with the quantitative study cannot be justified, and often researcher is either to start with a hypothesis about the nature of the world, and then seek data to confirm or disconfirm it, or the researcher poses several hypotheses and seeks data that will allow selection of the correct one Mark E-Smith, et al (2012:39), unlike with the a qualitative study can be justified because of "the opportunity it provides to get in touch with the feelings, concerns, and needs of the business community" (Hynes G., 2012:396).

Critical analysis on data summarized

In summary, this research has described a corporation that recognizes the centrality and criticality of interpersonal communication competencies for workforce productivity and engagement. Studying actual business cases that demonstrate the importance of communication informs our teaching. Business communication educators who collaborate with companies and other organizations are helping to improve the business world into which we send our students. However, I could detect I bias because, the research work was conducted among, Superiors, peers in IT, and nontechnical colleagues in the US company, and also was a research work conducted in a U.S.-based company. So the result could not have necessarily represented the entire spectrum of characteristics in IT organisation, as the research study was scope to the IT (information technology) division of the company.

Reference