Reference no: EM13916653
Document for Analysis: Direct Claim
Your Task. Analyze the following poorly written claim letter. List at least five weaknesses. If your instructor directs, revise it using the suggestions you learned in this chapter.
Current date
Ms. Melanie Cholston, Manager Nationwide Car Rentals
1325 Commerce Street
Dallas, TX 75202
Dear Melanie Cholston:
I am writing this letter to inform you that you can't have it both ways. Either you provide customers with cars with full gas tanks or you don't. And if you don't, you shouldn't charge them when they return with empty tanks!
In view of the fact that I picked up a car at the Dallas-Ft. Worth International Airport on June 23 with an empty tank, I had to fill it immediately. Then I drove it until June 26. When I returned the car to Houston, as previously planned, I naturally let the tank go nearly empty, since that is the way I received the car in Dallas-Ft. Worth.
But your attendant in Houston charged me to fill the tank-$49.43 (premium gasoline at premium prices)! Although I explained to her that I had received it with an empty tank, she kept telling me that company policy required that she charge for a fill-up. My total bill came to $426.50, which, you must agree, is a lot of money for a rental period of only three days. I have the signed rental agreement and a receipt showing that I paid the full amount and that it included $49.43 for a gas fill-up when I returned the car. Any correspondence should be directed to the under- signed at Criterion Enterprises, 402 North Griffin Street, Dallas, TX 74105.
Inasmuch as my company is a new customer and inasmuch as we had hoped to use your agency for our future car rentals because of your competitive rates, I trust that you will give this matter your prompt attention.
|
Requirements for anionic polymerization
: Which of the following are requirements for anionic polymerization? A double bond End groups which can react by releasing a small molecule
|
|
Two service departments
: Dean Corporation has two service departments, Power and Maintenance, and two production departments, Painting and Polishing. The following data have been estimated for next year’s operations:
|
|
The reaction between oxygen and organic material
: The reaction between oxygen and organic material is a/an __________ reaction. 1. exothermic 2. endothermic 3. biochemical 4. photochemical
|
|
Between the curves on the given interval
: Find the area between the curves on the given interval. Find the area between the curves on the given interval.
|
|
Analyze the given poorly written claim letter
: Analyze the following poorly written claim letter. List at least five weaknesses. If your instructor directs, revise it using the suggestions you learned in this chapter.
|
|
Use your best oral communication skills
: Tell me about a difficult situation you dealt with when supervising others. What did you do, and what were the results? Describe a time when you had to use your best oral communication skills. What was the situation, and what was the outcome?
|
|
Fob shipping point
: Pierce Company sold to Stanton Company merchandise on account FOB shipping point, 2/10, net 30, for $20,000. Pierce prepaid the $500 shipping charge.
|
|
Fiduciary relationship with international widgets
: You are the assistant director of human resources. Janice Marshall has asked you to review the Code of Ethics to determine if John has violated its provisions. You are to prepare a paper that addresses the following.
|
|
Do you agree that a lot people have become more fiscally
: Do you agree that a lot people have become more fiscally and health conscious in recent years and this makes it more difficult for restaurants to maintain their appeal?Explain
|