Reference no: EM13778639
Write 2 Document for Analysis: Email Message
Analyze the following email message for content, tone, formatting, and email practices. Revise the email message if directed by your instructor.
Email from Sarah Howard-Berry sent 12/2/2011 at 1:45 p.m.
To: MS. HALEY LAND, MANAGER,
CUSTOMER SERVICE CENTER
Subject: GOAL FINALLY ACHIEVED
Cc: Jason Carson, Anna Bryant, Ellen Son
DEAR HALEY
As you are aware that our customers are exceptionally important to us, therefore we hire an independent customer quality assurance firm to monitor our customer service representative communications. Over the past year that firm has reported that the quality and efficiency of our representatives has failed to improve. However, last month the firm finally reported that your sales representatives achieved our established goals. We commend you on this achievement. Thank you for ensuring that "The customer is king" is not an empty advertising.
SLOGAN.
BCNU, HALEY
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