Reference no: EM132634021

Analyze the customer statements below and try to determine what the customers are saying in actionable terms  that are meaningful to the managers of the restaurant and its methods used for improvement.  

"So there I was, like herded cattle, standing on the hard concrete floor, cold wind blasting my ankles every time the door opened, wait- ing and waiting for our name to be called."

• "And then I saw a dirty rag being slopped around a dirty table."
• "This is a great place because you can just come in and plop in a booth, just like at Mom's house." "The manager said, 'That's not a gnat-that's black pepper,' so I said, 'I know the difference between black pepper and a gnat-black pepper doesn't have little wings on it!'"
• "I swear! The salad looked like the server ran down to the river bank and picked weeds and grass-I'm never going back!"
• "When they're that age, going to the bath- room is a full-contact sport-they're reaching and grabbing at everything, and you're trying to keep them from touching anything because the bathroom is so dirty. And, by the way, isn't the kitchen just a few steps away?"
• "The server just stood there staring at me, chomping his gum like a cow chewing its cud."