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Choose a conflict with which you are familiar (examples may include local political conflicts, conflicts between co-workers, etc.). You should describe who was involved in the conflict, what the issues were and how the conflict arose. Select 5 Strategies in the textbook and apply the concepts to the facts and analyze the communication impact for each Strategy. Provide analysis in your case study as to how to more effectively apply each strategy and project what implications that may have on the conflict and for the communication in the situation you are describing.
The five strategies:
Understand the culture and dynamics of conflict
listen empathically and responsively
acknowledge and refrain emotions
separate what matters from what gets in the way
Mediate and design systems for prevention
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Write a definition for associative property of multiplication.
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