Analyze the characteristics of service quality

Assignment Help Operation Management

Reference no: EM13215530 , Length: 1000 Words

Assume you are the quality inspector for Jelly Belly manufacturing and want to develop a guide booklet for your staff at the factory. Visit the National Institute of Standards and Technology website and based on that information:

• Summarize and analyze the characteristics of service quality in the booklet and

• Assess the quality dimensions most likely to improve productivity.

• State whether you would like to involve management in your project. Explain.

Support your booklet with at least five (5) resources. In addition to these specified resources, other appropriate scholarly resources, including older articles, may be included. Your paper should demonstrate thoughtful consideration of the ideas and concepts that are presented in the course and provide new thoughts and insights relating directly to this topic. Your response should reflect scholarly writing and current APA standards. Be sure to adhere to Northcentral University's Academic Integrity Policy.

Reference no: EM13215530

Questions Cloud

Determine octobers expected cash payments for purchases : Powerdyne Company's cost of goods sold is consistently 60% of sales. The company plans to carry ending merchandise inventory for each month equal to 40% of the next month's budgeted cost of goods sold. All merchandise is purchased on credit, and 5..

Problem on exponential distribution : How many tellers are required to have an average time in line of no more than 30 seconds per customer?

Utilized in enterprise network management systems : research and report on what RMON and RMON probes are and how they are utilized in enterprise network management systems and how they benefit.

Describe how much company spend to buy new fixed assets : During the year, the firm sold assets with a total book value of $13,600 and also recorded $14,800 in depreciation expense. How much did the company spend to buy new fixed assets?

Analyze the characteristics of service quality : Demonstrate thoughtful consideration of the ideas and concepts that are presented in the course and provide new thoughts and insights relating directly to this topic. Your response should reflect scholarly writing and current APA standards. Be sur..

Prepare monthly cash budgets for each of first three months : According to a credit agreement with the company's bank, Kasik promises to have a minimum cash balance of $30,000 at each month-end. In return, the bank has agreed that the company can borrow up to $150,000 at an annual interest rate of 12%, paid ..

Success of nancys discrimination claim : Determine the likelihood of success of Nancy's discrimination claim from the EEOC data base and describe the basic precautions you should take so you might prevail in her claim.

Explain the current yield offered by each preferred stock : What is the current yield offered by each preferred stock? Why are the prices of these preferred stocks different even though they both pay the same dividend?

Give remediation recommendation for potential vulnerability : Provide a remediation recommendation for a potential vulnerability found with the use of the "eval" function in a static analysis report.

User Account

All Pages