Reference no: EM131440971
1. The Analyze phase of a Six Sigma project includes which of the following steps?
List and prioritize the potential solutions, identify how the process inputs effect the process outputs and use process maps, charts and data to pin point the root cause of the problem
List and prioritize causes of the problem, identify how the senior management team will react to the project and use process maps, charts and data to pin point the root cause of the problem
List and prioritize potential ways to control the problem, identify how the process inputs effect the process outputs and use process maps, charts and data to pin point the root cause of the problem
List and prioritize causes of the problem, identify how the process inputs effect the process outputs and use process maps, charts and data to pin point the root cause of the problem
2. Which of the following is the correct definition of voice of the customer?
The customer’s recorded voice
The stated and unstated needs or requirements of the customer
The outputs of the DMAIC analyze phase
The inputs to the DMAIC control phase
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