Reference no: EM133262318
Assignment:
A managerial report summarizing your analysis of the OEI service capabilities. Make recommendations regarding the number of technicians to be used when OEI reaches 20 and then 30 customers, and justify your response. Include a discussion of the following issues in your report:
1. What is the arrival rate for each customer?
2. What is the service rate in terms of the number of customers per hour? (Remember that the average travel time of 1 hour is counted as service time because the time that the service technician is busy handling a service call includes the travel time in addition to the time required to complete the repair.)
3. Waiting line models generally assume that the arriving customers are in the same location as the service facility. Consider how OEI is different in this regard, given that a service technician travels an average of 1 hour to reach each customer. How should the travel time and the waiting time predicted by the waiting line model be combined to determine the total customer waiting time? Explain.
4. OEI is satisfied that one service technician can handle the 10 existing customers. Use a waiting line model to determine the following information: (a) probability that no customers are in the system, (b) average number of customers in the waiting line, (c) average number of customers in the system, (d) average time a customer waits until the service technician arrives, (e) average time a customer waits until the machine is back in operation, (f) probability that a customer will have to wait more than one hour for the service technician to arrive, and (g) the total cost per hour for the service operation.
5. Do you agree with OEI management that one technician can meet the average 3-hour service call guarantee? Why or why not?
6. What is your recommendation for the number of service technicians to hire when OEI expands to 20 customers? Use the information that you developed in Question 4 (above) to justify your answer.
7. What is your recommendation for the number of service technicians to hire when OEI expands to 30 customers? Use the information that you developed in Question 4 (above) to justify your answer.
8. What are the annual savings of your recommendation in Question 6 (above) compared to the planning committee's proposal that 30 customers will require three service technicians? (Assume 250 days of operation per year.) How was this determination reached?
Embrace diversity and uniqueness
: ED 5123 American College of Education How do the leaders in school embrace diversity and uniqueness - What evidence of a Universal Design for Learning
|
Why a square watermelon an advantage
: 1. It sounds like a joke, but it is a genuine product innovation. It's green, it's square and it comes originally from Japan. It's a square watermelon.
|
What evidence does she provide to support her claim
: ENG 101 College of the Canyons The racial dimension of mass incarceration is its most striking feature" What does she mean, and what evidence does she provide
|
Us version of american idol
: 1. What differences do you see between the US version of American Idol and those in other countries? Use material from chapter 4 to explain the reason for those
|
Analysis of the oei service capabilities
: Summarizing your analysis of the OEI service capabilities. Make recommendations regarding the number of technicians to be used when OEI reaches 20.
|
What rhetorical appeals are used
: ENGLISH 101 Maseno University What rhetorical appeal(s) are used or can be referred to when analyzing this speech. Discuss ONLY any 2 rhetorical appeals
|
What policies should the government implement
: What policies should the government implement to improve the external position of the country? Show your answer in Yellow
|
Demonstrate comfort with negotiation strategies
: This exercise will be your way to demonstrate your comfort with negotiation strategies to address customer concerns. Please use your reflection to address two n
|
Calculate the cpk for machine
: Company XYZ is attempting to determine whether an existing machine is capable of milling an engine part that has a key specification of 4 ± 0.03 inches.
|