Reference no: EM132720190

Please discuss the analysis of the mina problem in this case and how you would use organizational behavior topics to resolve these issues:

Please also include: Strengths, Weaknesses, Recommendations:

Case Included:

Tail Waggers is a Doggy Daycare and Boarding facility that has recently opened a second location. The owners first location was very successful and so they felt that they were ready to expand to other parts of the city. They signed a lease on a building in January, before the pandemic hit, and were then obligated to see opening the new location through. Although normal protocol shifted at the original location (curbside drop of and pick up for the dogs) and a decrease in the average dog/day, they were still able to continue to function normally under the circumstances. Their new location was ready to open at the end of October and has been gaining clients steadily over the past month. As the new location has so few dogs, there are less staff required to cover all the positions. In the 'park' (where the dogs play) there is a makeup air system helps ventilation to reduce odors and keep air fresh. There is only ever 4 staff members in the park at one time, and staff are required to wear face masks. In total there are only ever 7 employees in the building at one time.

A few weeks before Thanksgiving Jamie, a park staff employee, found out while on his shift that his roommate tested positive for COVID 19. Management determined that he should leave immediately and reached out to Erica who was coming in to replace him later in the day for the night shift. Erica has a history of trying to get other employees to cover her shift, but when asked over the phone if she could come in early, she agreed. All the dogs were put into a boarding room and another staff member put on gloves and disinfected any surface that Jamie may have touched. Jamie did not show any symptoms but was asked to quarantine with his roommate and to get tested to see if he had COVID. After about half an hour Erica called management back in tears stating that she was afraid to come in due to COVID, and that she didn't want to come in for any of her upcoming shifts as she was planning to go home for Thanksgiving and didn't want to risk contracting COVID. Management called her to reassure her that the risk for catching COVID was very low, and that she should be able to come in for work, however they worked hard to cover her shifts so that she didn't have to come in until the following week. Jamie got tested and was negative for COVID. When Erica returned to work the following week, she spoke to management to let them know that she didn't feel that her concerns about safety and COVID were taken seriously.