Reference no: EM131151400
ASSIGNMENT: ORGANIZATIONAL STRUCTURE
You are the HR manager for a small retail company that sells a high volume of products over the Internet. Your company is growing rapidly due to increased Internet sales. Your company prides itself on providing high-quality products and services. The Customer Service department is integral to the success of the company. Over the past few months, the Customer Service department has been unable to fill its openings for Customer Service Representative positions. You suspect there could be a number of reasons for this, but you know you first need to look at the job, the work flow, the knowledge, skills, abilities, and experience the company is seeking to ensure the job reflects the current workload and expectations.
Write a six to eight (6-8) page paper in which you:
1. Examine at least three (3) approaches that you can take as the HR manager to conduct a job analysis of the Customer Service Representative position. Suggest the major pros and cons of each selected approach. Recommend the approach that would be most effective in conducting the job analysis for this organization. Justify your recommendation.
2. Select two (2) out of the four (4) approaches to job design that are the most important for you to consider. Suggest two (2) challenges that you may encounter when designing a job using each of the selected approaches. Support your response with specific examples to illustrate the potential advantages and disadvantages of using each approach.
3. Using the four (4) approaches to job design, create two (2) strategies that the organization can implement to attract and select qualified applicants for the Customer Service Representative position. Justify the main reasons that the selected strategies would be effective.
4. Propose three (3) ways that you can use the information obtained from a job analysis to measure the performance of Customer Service Representatives. Provide a rationale for your response.
5. Use at least four (4) quality academic (peer-reviewed) resources in this assignment.
|
Explain whether or not intruder is liable for his actions
: Explain your legal duties and responsibilities to Sharon and Daryl. Differentiate among some of the potential torts that might arise from this business context. Discuss ways to prevent or mitigate the risk of the potential torts.
|
|
Determine net present value of the proposed mining project
: Determine the net present value of the proposed mining project.- Use the appropriate table to determine the discount factor.
|
|
Identify a total compensation plan for an organization
: Write a 700- to 1,050-word paper, in which you identify a total compensation plan for an organization focused on internal equity, and a total compensation plan for an organization focused on external equity
|
|
Summarize history of your country sponsorship of terrorism
: Describe the level and type of support the chosen country gives to the group(s) it sponsors (i.e. money, training, equipment, intelligence, etc.). Assess the severity with which the effectiveness of the group(s) would be impacted if they stopped r..
|
|
Analysis of the customer service representative position
: Examine at least three (3) approaches that you can take as the HR manager to conduct a job analysis of the Customer Service Representative position
|
|
Discuss ways managers can help employees deal with change
: Research and discuss what organizational change is and why being able to manage it is important. Also, list and discuss some ways managers can help their employees deal with change.
|
|
Compute the torque that could be transmitted by the key
: Compute the torque that could be transmitted by the key of Problem 10 on the basis of shear and bearing if the key is made from AISI 1020 cold-drawn steel with a design factor of N = 3.
|
|
Connection between a shaft and the hub of a gear
: Make a detailed drawing of a Woodruff key connection between a shaft and the hub of a gear The shaft has a diameter of 1.500 in. Use a no. 1210 Woodruff key. Dimension the key seat in the shaft and the hub.
|
|
How and when electronic data must be produced
: What it covers: In place since 1938, the FRCP discovery rules govern court procedures for civil lawsuits. The first major revisions, made in 2006, make clear that electronically stored information is discoverable, and they detail what, how and whe..
|