Reference no: EM133652383
Assignment:
What information is needed to for an annotated outline based on the following information:
This project demonstrates mastery of MBA skills through a comprehensive analysis of Lyft Incorporated's financials and operations. As part of the strategic plan, new procedures and policies will be recommended to improve customer experience and employee satisfaction, improving financial performance. In recent years, Lyft has faced severe criticism for neglecting staff and customer safety. In the United States, Lyft customers reported more than 4,000 sexual assaults between 2017 and 2019 (Hawkins, 2021). As part of the plan, updated safety protocols will be implemented for staff and customers to address these allegations.
To ensure customers feel safe using Lyft services, the plan will also recommend improved training and customer service policies. Sexual assaults are also being brought to the public's attention and reported more frequently, as well as victims are being offered improved support. Furthermore, the plan calls for better monitoring and responding to sexual assault claims through improved data collection and information sharing. In this project, we will examine how international events have affected the firm's revenue, stock price, and customer satisfaction ratings. To address these challenges, we propose a strategic plan to increase revenue, employee satisfaction, and safety. A new technology, policy, process, recruitment standard, and consumer safety measures are all included in the plan. Its main objective is to analyze how global events affect a company's revenue, stock price, and customer satisfaction.
To achieve its objectives, the project will use a combination of quantitative and qualitative methods, as well as data analysis techniques. The strategic plan aims to enhance revenue, customer and employee satisfaction, and safety through innovative technology, policies, processes, recruitment standards, and consumer safety measures. This plan will describe the proposed technologies, policies, processes, recruitment standards, consumer safety measures, and their expected impact on the company's revenue, customer and employee satisfaction, and safety.
As a brief overview, this project strives to comprehensively analyze the adverse effects of worldwide events on the company's financial performance, stock market value, and level of customer satisfaction. The proposed strategic plan also aims to introduce pioneering technologies, policies, procedures, recruitment criteria, and safety measures to elevate the company's financial performance, customer and employee satisfaction, and overall level of safety.