Reference no: EM132552831 , Length: word count:1800
BSBLDR502 Lead and manage effective workplace relationships - International College of Melbourne
Assessment Task - Case study (and Role-play) Manage workplace relationships
Task summary
This assessment task is about analysing a case study of a simulated workplace to lead and manage effective workplace relationships in a workplace related to the Unit of Competency "BSBLDR502 Lead and manage effective workplace relationships" and its elements and performance criteria.
Assessment description
Using the simulated workplace documents and the case study scenario on the Appendix 1, you are required to provide solutions analysing workplace relationships situations, communication issues, networking issues and employee difficulties and provide solutions to the activities in your task.
Performance objective
To test your ability to demonstrate the skills and knowledge required to support workplace relationships taking into account the organisation's values, goals and cultural diversity.
Assessment instructions
1. Review the simulated workplace (Australian Hardware) in Appendix 1.
2. Read the workplace scenario in your task to determine your role.
3. Read the scenario and identify the communication issues, consultation issues, grievance situations, networking scenario, and employee grievance scenario and role-play scenario for the role-play.
4. This task requires you to meet with your manager (assessor) and other stakeholders in a rile-play. Form the individuals with specific roles to role-play as agreed by your assessor.
5. Complete the following assessment task activities during the allowed assessment date/s and time/s.
6. The assessment task is due on the date specified by your assessor.
7. Any variations to this arrangement must be approved in writing by your assessor.
Project
Scenario - Australian hardware Wollongong Store
Your role
You are a the manager who has a prominent role in establishing and managing processes and procedures to support workplace relationships taking into account the organisation's values, goals and cultural diversity. You have been advised to revise and update strategies and processes to manage communications and information flow within the organisation.
Note that the senior management team may be resistant to changes to communication strategies, policies and procedures. In particular, they are concerned that a new approach to communications may result in a less cohesive organisation.
You will need to ensure your communications strategy and processes address organisational issues, while using your highly developed interpersonal skills to engage and motivate the senior management team to embrace your proposed changes.
Your workplace teams and individuals (individuals with different cultural backgrounds and diversity). Customer service team - Tony, Mary, Rod, Jeff and Lin and Admin team - Kate and Su.
Your Task
1. Read the scenario in Appendix 1, particularly the background to the simulated organisation, current change issues, communication and consultation needs, and information about your role as the manager.
2. Review Australian Hardware simulated business documentation, including strategic plans and operational plans. Note what the organisation does, how it does it, what its goals and objectives are, and who its stakeholders and customers are.
3. Identify at least three communication issues faced by the organization from the scenario in Appendix 1.
4. Develop a draft communications strategy for meeting organisational needs that includes:
a. three to four communications objectives
b. at least two different audiences, for example, senior management, work teams, or individual employees
c. at least two methods of communication or media
Note: you may use the communication strategy template provided in Appendix 3.
5. Identify at least two consultation issues faced by the organization.
6. Provide two provisions to facilitate bottom-up consultation (from employees to management); for example, consultation on employee health and safety, consultation on continuous improvement of work processes, consultation on employee conditions and pay, or consultation on job roles and performance expectations.
Note: you may use the communication strategy template provided in Appendix 3 and ensure you also provide management feedback on consultation back to employees.
7. Identify at least three grievance situations faced by the organization
8. Develop a brief grievance procedure to handle the grievance situations.
9. Identify the networking requirement for your employees and develop a networking plan
10. Identify the grievance situation and difficulties faced by your team. Develop processes and systems to manage difficulties including:
a. The steps you employee in identifying and resolving conflicts and other difficulties according to organisational policies and procedures
b. An action plan as to how to address difficulties providing guidance, counselling and support to assist co-workers in resolving their work difficulties. You may use the appendix 2 handling difficulties action plan for this activity.
11. Role-play activity
a. Form the individuals for this role-play (i.e. Kate, Tony and Jeff from your fellow trainees while you are being assessed by your assessor how you handle situations as the manager)
b. During this role play activity, maintain your own interpersonal communication styles to meet the organisation's cultural diversity and ethical environment and guide and support the work team in their personal adjustment process and ensure you gain and maintain the trust and confidence of colleagues and employees through professional conduct
c. Discuss the communication issues faced and your communication strategy to team.
d. Consult the individuals and team for WHS issues
e. Explain the importance of networks to build workplace relationships providing identifiable outcomes for the team and the organization
f. Provide resolutions to co-workers in their work difficulties by providing guidance, counselling and support.
Attachment:- Manage workplace relationships.rar