Reference no: EM133148419

Digital Innovation: Chatbots explore and build using non-coding tools

Overview
Various types of chatbots are being used in business to carry out tasks such as answering simple customer questions about products, solving problems and resolving complaints. It is claimed that chatbots can learn and improve their interaction, and when it comes to some tasks, they can be developed without requiring any coding. The aim of this assessment is to evaluate such claims, as well as the hype surrounding the concept of chatbots. You will create a simple chatbot and be required to compare two chatbot development tools. You will then concisely report your comparison of these chatbot tools in a 1,000-word report.

Assessment criteria and weighting

• Analyse and articulate your understanding of chatbot functionality

• Design and develop a functional chatbot

• Discuss the chatbot evaluation process

• Examine the potential business value, as well as the challenges and ethical considerations in using chatbots in your enterprise or industry

• Model clear, logical and appropriate academic writing and referencing skills

Word limit: 1,000 (+/- 10%)

Assessment details This report is based on an evaluation of at least two chatbot development tools. Your objective is to measure these tools' ability to build or develop a bot without the need for more than basic programming skills. The more in-depth the evaluation and comprehensive the comparison is, the better your report will be. You don't necessarily need to build a full chatbot program to evaluate the tools; however, you are expected to build part of a chatbot to demonstrate its functionality. The chatbot or part of a chatbot that you are demonstrating/building needs to have a reasonable capacity to build solutions for a business context, such as directing a customer to a resolution or a specific product.

Requirements
Select at least two chatbot tools to compare. Readily available chatbot tools that can be used without much coding include Chatfuel, BotNation AI, Flow XO and Manychat. If you prefer, you can choose another tool not listed here. The selected chatbot tools may not have AI or machine learning capacity, so show the most complex thing it can do instead.

For one of the tools you are evaluating you should build a bot or part of a bot from scratch and not use any of the templates that the tool may provide. For the other you can use the templates available with the chatbot tool

The evaluation process should address the following questions:
- Does the tool meet the general definition of a chatbot?
- Does the tool provide some AI or machine learning functionality?
- Does the tool provide templates and do these templates allow a user to build a sophisticated bot?
- What is the most complex process the tool allows you to do?
- What do you think the primary function is for most chatbots created by this tool? For example, some tools focus on direct customer-to-product details, whereas others focus on directing customers to a human service agent.
- How easy was it for you to learn?
- How easy do think it would for a non-technically skilled person to learn to use the tool and build something meaningful?

Attachment:- Digital Innovation.rar