Analyse the support ticket with your manager

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Reference no: EM133482184

Question:Role play

The Gelos has escalated one of the support tickets to your ICT Support Senior Manager, Madison Mathews and she just forwarded you that to action on priority, considering the nature of Gelos' business.

You will need to analyse the support ticket with your manager, one of your team members and the point of contact from Gelos.

You need to diagnose the problem, its root cause and then propose a solution to them.

As an outcome of this meeting, your manager will make recommendations to implement that change and seek an approval for this from Gelos.

The agenda for the Team Review meeting should be as follows:

introduction of the items to be covered
discussion of the incident at the client site which involves questions to troubleshoot
exploration of the potential root cause of the incidents
recommendation and agreement for the solution.

Reference no: EM133482184

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