Analyse the complaint from the customer service perspective

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Reference no: EM133300377

Assignment:

You must accurately reference all of your external sources of information

Your task is to read the scenario below and write report on how you would go about solving the workplace problem.

You work as Head Chef at a well known Korean restaurant In Sydney. The restaurant seats 100 customers. Last night, you had a lot of people coming for dinner and the kitchen staff were rushing to get everything made adequately. Customers had to wait and the restaurant staff, lead by Team Supervisor Yolande Lane became upset. The restaurant was also short of staff due to a staff member phoning in sick only 30 minutes before the start of evening service. Today, a customer comes in and complains about how the food he received gave him food poisoning and he wants a solution as soon as possible.

In your report, you should describe what action you would take

Identify and analyse the complaint from the customer service perspective.

What are the short term actions that can be used to resolve the immediate problems in the restaurant ?

What solution do you recommend to resolve any future issues ?

What follow up action would you take?

Your answer should include information relevant to unit of competence:

How you would monitor and improve workplace operations

How you would plan and organise workflow

How you would monitor and support team members

How you would solve problems and make decisions

Reference no: EM133300377

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