Reference no: EM133187374

BSBMGT517 Manage operational plan - Brighton Institute of Technology

Assessment Task - Role play and report

Assessment Objective
The candidate will demonstrate skills and knowledge required to monitor and review operational performance.
Timeframe for Assessment Tasks
- As specified in your timetable.
Deliverables

In accordance with contingency planning developed in Assessment Task 1, the candidate will take prompt action to address employee underperformance. In a role-play, the candidate will coach the employee in accordance with performance management systems.
The candidate will then prepare and present, in a second role-play, a management report describing the performance system, performance results and recommendations for changes to operational plans. During the role-play, the candidate will negotiate changes to operational plans and gain approval for recommendations from the Operations General Manager (Trainer/assessor). You must;
1. Participate in two role-plays:
- coaching an underperforming employee
- presentation of report to Operations General Manager
2. submit a portfolio that includes:
a. a monitoring plan
b. an operational plan status report
c. a coaching and performance management plan
d. a contingency plan for managing employee underperformance.
e. Submit a management report
Your assessor will be looking for:
2. literacy skills to access and use workplace information and to write a succinct and practical plan
3. technology skills to use software to produce and monitor the plan against performance indicators
4. planning and organisational skills
5. coaching skills to work with people with poor performance
6. numeracy skills to allocate and manage financial resources
7. knowledge of models and methods for operational plans
8. knowledge of budgeting processes
9. Knowledge of alternative approaches to improving resource usage and eliminating resource inefficiencies and waste.
The student is required to arrange time for the role-plays with the assessor.
10. participate in two role-plays:
- coaching an underperforming employee
- presentation of report to Operations General Manager
11. submit a portfolio that includes:
- a monitoring plan
- operational plan status report
- a coaching and performance management plan
- a contingency plan for managing employee underperformance.
- submit a management report.

Assessment Requirements

1. Read the simulated BBQfun scenario information provided in the Appendices of this task.

2. Prepare a plan for monitoring performance from the start of implementation to the end of the financial year. You may use the Action Plan template provided or use other project management software to create a template. Ensure to include:
a. budgetary and financial performance
b. productivity performance
c. employee performance in line with performance management policy
d. milestone achievement and performance against targets
e. dates for monitoring activities in line with scenario
f. resources for monitoring
g. progress reporting at the end of each quarter to OGM
h. Regular performance management of online staff and lodgement of records with HR Manager.

3. Monitor operational performance as elaborated in scenario.

4. Analyse operational performance as described in scenario, and produce an operational plan status report.

5. Identify areas of employee underperformance, determine possible remedial actions and prepare to performance manage underperforming employees. Refer to, follow, or adapt, existing contingency plan for underperforming employees developed in Assessment Task 1.

6. Follow performance management policy to coach and performance manage an underperforming employee. Arrange with your assessor to role-play the coaching session.

7. Prepare a management report including:
a. description of budgetary and financial performance
b. description of productivity performance
c. analysis of milestone achievement and performance against targets
d. Three recommendations for operational improvement.

8. Arrange time to meet with your assessor to role-play the presentation of report and negotiate recommendations involving, for example, changes to plans, changes to implementation of plans, changes to budget, etc. and seek approval for the implementation of your recommendations.

9. Submit a portfolio of your implementation documents as outlined in the specifications below. Keep copies of your work for your records.