Reference no: EM132310845

Project and Quality Management Assignment - Project Plan

Learning Outcomes - Upon successful completion of this assignment should be able to:

a. Identify and explain alternative models for information systems project management and how these can be applied in practice in different styles of global organisations.

b. Discuss the Project Management Body of Knowledge and how this relates to the planning, scheduling and control of information systems projects and their change management plan.

c. Explain the need for and the basic principles of professional and ethical software and project quality assurance principles in the design and management of a complex information systems project.

d. Identify the objectives of and describe the phases of systems and software testing in the development of an information systems project.

e. Work effectively as part of a professional team in the production of a project plan for a global organisation.

ASSESSMENT DESCRIPTION -

Information Systems Project Plan - Tammy Nielsen is the CEO of Bendigo Tours & Travel. Bendigo Tours & Travel is one of the leading Tour Operators in Australia, providing comprehensive services for groups and individuals from and to the country. In your role as an IT project manager, you will help Bendigo Tours & Travel to develop a new information system.

Background -

Bendigo Tours & Travel was first established in the year 2009 by qualified professionals with more than twenty years of experience in the tourism industry. Holding places, people and customs through professional guides, modern transportation, quality hotels, fine restaurants and other key vendors.

Company's specialized departments offer a diversity of services. Every department works independently to provide the best service to customers, targeting their friendship and a long lasting relationship.

Bendigo Tours & Travel was recently nominated as the Leading Australian Travel Agency by the World Travel Awards for 4 years on a row 2015, 2016, & 2017. It is worth to mention that Bendigo Tours & Travel is the only company in Australia nominated to such prestigious award.

All services and departments are located in Melbourne, starting with the Management and Administrative Department, Operational Department, Reservation Department, Product Development, Sales & Marketing, Inbound, Outbound & Ticketing Departments, giving a competitive advantage by being all under one roof.

Tammy Nielsen recently asked you to work with him as an IT project manager. He wants you to help of Bendigo Tours & Travel manage the development of an information system that will support the company's operations and future growth. At your initial meeting, he provided you with some background information and asked for your suggestions about how to begin. At your desk, you begin to review Bendigo Tours & Travel's situation. The company's head office located in busy Melbourne CBD.

Company's services include EVERYTHING related with tourism, such as:

• International Airline Reservations & Ticketing
• Worldwide hotel reservation
• Worldwide car rental.
• Ground handling services
• All over the year excursions and itineraries, (Adventures, Eco-Tours, Biblical Tours, Cruises, Diving, Sea Resort Holidays, Ski Holidays, Relaxation & Spa Treatment Packages, & Tailored Made Tours)
• Incentive, Special interest groups.
• Conferences
• Cruises world-wide & locally
• Camping services.
• Catering.
• Meet & Assist services.
• Limousine & VIP treatment specialists.
• Free Ticket delivery

Tammy Nielsen believes that a new information system is required to support its business and information management needs. The new system would replace a mix of paper-based and fragmented computer systems. Tammy wishes an information system to support the airline reservations, hotel reservation, accounting and payroll functions of the company as well as a system to support the world-wide car rental, Computerized Reservation Order Entry (CROE) and a Decision Support System (DSS).

Tammy explains that they are looking for a system implemented by company's hotels to allow guests to create secure online reservations. The hotel reservation system can be synced, not only with company's current website, but also with Facebook. This allows guests to reserve rooms in a way that is convenient for them via social media.

In addition to allowing guests to book online directly, these reservation systems can also provide hotel operators with additional resources.

For example, a channel manager may be a part of the reservation system, giving hotel operators the chance to distribute their products and live availability simultaneously to their entire network of online agents.

An estimated cost for the project is $680,000. The company decide the discount rate of 6.5% for the financial analysis. The initial cost estimate also includes $45,000 for purchasing software and services from suppliers. Annual maintenance costs of $55,000 is also included. After three years of regular maintenance, the company also gets a 50% discount in the maintenance cost for the coming years. Projected benefits of this project would be approximately $320,000 per year.

Tammy who would sponsor this project which she thinks could be completed within 7 months and the new system will have a useful life of at least five years after the deployment. She also realize some potential issues like security, process reservations, payments and so on, that can cause serious issues in the success of this project. Tammy asked you and your team to manage the project.

Assessment task Requirements - Read and analyse the above case study to complete the project plan:

1- Prepare project scope statement.

2- Prepare a Stakeholder Register and Stakeholder Management Strategy for two key stakeholders for the above project.

3- Prepare a team contract.

4- Analyse financial projections and perform financial analysis for the project management using following format: (see attached file).

5- Identify and justify the appropriate SDLC model for this project. Relates and justify the phases of your chosen SDLC model to project management process.

6- Prepare the work breakdown structure (WBS) for this project at appropriate level. WBS should be based on the project charter, scope statement, and other relevant information in the case study.

7- Using the WBS from the previous question, prepare a Gantt chart for this project that covers the following:

a. Estimate activity durations

b. Allocate activity resources

c. Sequence activities

8- Apply Critical Path Method (CPM) to find the earliest possible time by which the project can be completed. Display critical path in your Gantt chart.

9- Use the critical path from previous question to make Schedule Trade-Offs. Find the float for at least five activities.

10- Prepare a communication management plan for the project.

11- Identify five potential risks in the project and prepare Risk Register for this project.

12- To monitor and control the project success, Prepare weekly status report of the project. One report per team member is required. This report must be in context of the case study and assuming your group is part of development team.

13- Individual Presentation: Each team is required to present the project work in the submission week. The presentation duration is 12 to 15 minutes. Teams will be marked according to the criteria.

14- Referencing: In text and following proper Harvard style referencing convention.

Word limit: equivalent to 2000 words.

Attachment:- Assignment File.rar