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Manage Domiciliary ServicesUnit summaryThe purpose of this unit is to assess the learner’s knowledge, understanding and skills required to manage domiciliary care services supporting the practice of a dispersed workforce.Learning outcomes Assessment 1 Understand factors that influence the management of domiciliary services1.1 Evaluate how the current legislative framework, evidencebased research and organisational protocols impact on the management of domiciliary services1.2 Explain how person-centred practice influences the management of domiciliary services1.3 Analyse ethical dilemmas and conflicts experienced by managers and practitioners of domiciliary services2 Be able to manage domiciliary services2.1 Select and provide suitable practitioners to support individuals’ needs2.2 Support practitioners to develop awareness of their duties and responsibilities2.3 Support clear communication and information sharing with individuals and others2.4 Manage record-keeping to meet legislative and regulatory requirements2.5 Explain systems that calculate and justify charges for domiciliary care3 Be able to implement systems for working safely in domiciliary services3.1 Implement agreed ways of working that support individuals’ and others’ safety and protection3.2 Support practitioners to anticipate, manage and report risks3.3 Manage systems for risk or incident reporting, action and follow-up4 Be able to supervise and support practitioners in order to promote individual’s needs and preferences in domiciliary services4.1 Support practitioners to place the individual’s needs and preferences at the centre of their practice4.2 Manage systems to monitor and evaluate the effectiveness of practitioners in promoting individual needs and preferences4.3 Explain the importance of supporting practitioners to challenge systems and ways of working4.4 Support practitioners to develop innovative and creative approaches to their work4.5 Support practitioners to balance the needs and preferences of individuals with the potential risks5 Be able to respond to day-today changes and emergencies in domiciliary services5.1 Explain the challenges associated with addressing day-today changes and emergencies in domiciliary services5.2 Demonstrate how day-to-day changes and emergencies are managed in domiciliary services6 Be able to manage human resources required for domiciliary services6.1 Plan human resource requirements for domiciliary services6.2 Review contingency arrangements for planned or unforeseen circumstances6.3 Implement systems for supervision of a dispersed workforce6.4 Arrange for practitioners to be inducted and trained to support roles and individual needs6.5 Support practitioners to comply with agreed ways of working6.6 Explain the actions that should be taken when practitioners do not comply with agreed ways of working
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