Analyse customer feedback on service practices

Assignment Help Management Theories

Reference no: EM133536134

Question: You are required to gather and analyse customer feedback on service practices, policies and procedures and type and submit a report (two pages) for management (the Assessor) that:

Identify the customer type ( internal or external, new or continuing, regular or repeat, or visitor only)
summarises feedback (e.g. using charts, graphs etc)
identifies any trends/ recurring complaints (e.g. complaints about the condition of facilities or relating to a particular staff member)
makes recommendations for improvements that will avoid future occurrence
include methods and evidence of feedback acknowledgement to the customers and identify the designated response times.

Reference no: EM133536134

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