Reference no: EM132996297

BSBMGT617 Develop and implement a business plan

Assessment 4 - Project 3 - Report, analyse and review business performance

Scenario
The business has now been running for 6 months and you have conducted a customer and staff survey as per your monitoring schedule.

You have investigated the reasons for the results above, and the following issues have come to your notice:
• Customer survey results:
o Food served is not consistent in taste, portions and presentation
o Wait staff are not able to explain the dishes
o Bar service is slow at times- Sometimes drinks arrive after the food
o Food service is very slow and some customers have even cancelled orders and left the restaurant after complaining

• Staff survey/ consultation results:
o The head cook reports that some of their staff struggle to produce food as directed. He agrees that there should be a more systematic approach to training staff, particularly on using guidelines for serving, portion control and presentation. He also agrees that wait staff need coaching on how to make menu suggestions, describe dishes, etc.
o The bar manager agrees that he would benefit from some training on rostering staff. He also suggests that there should be better coordination between the back of the house and the front of the house, for planning the workflow and forecasting guest traffic more accurately, so that rostering is more efficient.

Part A: Prepare a continuous improvement plan

Read the above survey results and consider improvement measures for at least two problem areas, such as coordinated roster planning and staff training.

Prepare a continuous improvement plan using the template in Appendix C and plan information on the activity, how it will be achieved, the timeframe for completion, responsibilities and resources required.

Your continuous improvement plan should include measures to ensure groups and individuals contributing to under-performance are coached and trained.

Part B: Report system failures, and variances to the business

Write a brief report for the owners reporting system failure and variances to the business. Your report must cover the following:
• analysis of performance reports against planned objectives
• the review processes you have followed
• analysis of failures in communication, planning, reporting and training
• brief description of the continuous improvement plan you have prepared, including how you will ensure groups and individuals contributing to under-performance are coached and trained

Part C: Analyse and review performance reports

Conduct investigations into each of the financial and non-financial performance data and write a brief report for the owners reporting system failure and variances to the business. Your report must cover the following:
• analysis of financial and non-financial performance reports against planned objectives
• comment on the suitability of performance indicators and what changes might be required to achieve organisational goals such as lowering or increasing the benchmark levels to ensure more realistic and achievable objectives.
• recommend performance improvement strategies

Attachment:- Develop and implement a business plan.rar