Reference no: EM133030455

Assessment:

In this assessment, you are required to analyse a communication incident which you experienced: ONE event using TWO different concepts.

1. Introduction: briefly characterise the incident and describe the relevant concepts you will discuss.
2. Description: provide a detailed (but concise) original description of a communication incident that you have experienced or observed. (Analyze this with one concept )
3. Identify ONE communication concept that contributed to or caused this communication incident. Provide a clear, detailed definition/description of your identified concept.
4. Explain why the concept is relevant to the incident.
5. Use ONE practice of Creative Conversation (Understanding, Challenging, Being understood) to address the incident, as follows.  ( One creative conservation )
6. Provide a clear, detailed definition/description of the main Creative Conversation practice which would have been central to the issue.
7. Discuss how this element could have helped avoid or manage the incident in a better way. Illustrate your argument with a proposed short script.
8. Reflect on the implications of the incident and discuss why understanding and management of the issue is relevant to business communications.
9. Provide a conclusion