An improvement in quality must necessarily increase costs

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1. The "make-or-buy" decision distinguishes between what an organization chooses to produce and what it chooses to purchase from suppliers.

True                 False

2. An improvement in quality must necessarily increase costs.

True                 False

3. Services cape refers to the physical surrounding in which the service is delivered.

True                 False

Essay/Short Answer

What is SWOT analysis? List its four elements and describe its purpose.

Reference no: EM13856993

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