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Reference no: EM133152486

Reaching a target market and supporting them through customer service are two of the biggest tasks of running an E-commerce site. Amazon's ability to reach customers through other customer reviews. Many E-commerce sites are struggling with fake customer reviews. Check out the following article and video:

https://www.cnbc.com/2020/09/06/amazon-reviews-thousands-are-fake-heres-how-to-spot-them.html

Answer the following points and questions:

-Amazon's Customer Experience

-Review all of the customer experiences that make Amazon unique:

-Customer Reviews

-Returns, exchanges, refunds

-Any additional customer experience scenarios

-Analyzing Big Data

-Go to www.Google.com/trends (Links to an external site.)

-Search and click on Amazon.com:

-List the top 5 regions for Amazon.com

-Detail what you learned from your findings and how you might use this big data analysis to better service customers for Amazon.

Reference no: EM133152486

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