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(1) How much is a customer worth over a lifetime of buying? The text in Chapter 12 tells us the longer a customer purchases from a services organization, the more valuable the customer to the success of the organization. Is it any wonder organizations have designed customer loyalty programs to ensure the customer stays? Identify at least two types of customer loyalty programs and assess their effectiveness, including specific examples of each.
(2) Although customer complaints are commonly dreaded, the feedback from the customer can actually give the services organization an opportunity to improve its quality of services and build customer loyalty. The manner in which a complaint is handled, however, will determine whether or not such a positive outcome is achieved. Discuss what customers want once a complaint has been made, and the steps the services organization can take to ensure a positive outcome. Illustrate your comments with a specific example of a complaint that you have made or received (or seen made or received) and how it was handled. Did it have a positive outcome?
A description of the similarities and differences between an OPD professional and a scholar-practitioner who effects positive social change
Any guess how many calories are in your average fast food burger (Whopper, Quarter Pounder, Six Dollar Burger), fries and a soda? How many calories exactly?
Describe what do you mean by Scriptural Hermeneutics, and the importance of Ricoeur's thought. Analyze why these methods came about and are utilized by modern readers.
Proteins are major components of food. Describe in a factual manner as to what proteins are, as well as their characteristics in terms of functional properties in food.
Design a Java software system that simulates a calculator that performs at least the basic arithmetic operation and trigonometric functions.
Should former employees also be compelled to produce corporate record in their possession? Why or why not?
Intellectual Property Law and International Trade Agreement (ITA) directly affect the global health environment. Thus, the need of doing this study mainly in the area of access of Antiretroviral Therapy
air at pressure of 101.3 kpa and 288.8 K enters inside a tube having an inside diameter of 12.7 mm and a length of 1.52 m with a velocity of 24.4 m/s. Condensing steam on the outside of the tube maintain the inside wall temperature at 372.1 K. Calcul..
What could you do to protect the web server, communication channels and databases? What company proprietary information needs to be protected? Does the company develop new software, patent medicine, copyrighted materials such as training, documents, ..
Prepare a presentation on the trickster. Identify a figure from contemporary popular culture that is not explicitly drawn from mythology.
Within the same Mineral Cosmetics and Spa and by Understanding the relationship between followers and leaders what is your intendion to be in yor business (Follower or Leader) and why
Some educators, both in curriculum and cocurriculum, have known intuitively that students learn with their hearts as well as their minds, in class and out of class, through thinking and feeling and through thinking about their feelings.
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