All processes contain certain amount of random variability

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Reference no: EM132213098

1. Which of the following statements is true of problem solving?

a. Placing greater emphasis on problems can help a supervisor to identify opportunities.

b. Effective supervisors analyze problems, and solve them by eliminating their causes.

c. Decision making is unrelated to problem solving.

d. The golden rule of management is that a supervisor should always consider a problem as an opportunity.

2. Which of the following is true of managers?

a. Supervisors direct employees' behavior toward achieving their own goals.

b. Top managers must make more decisions more often.

c. Employees look to top managers for more direction, guidance, and protection than do subordinates of managers at lower levels.

d. The lower the level of management, the smaller the span of management.

3. All processes contain a certain amount of random variability.

True

False

4. If the natural variability in a process exceeds tolerances, the process cannot meet design specifications.

True

False

Reference no: EM132213098

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