Airline company had more customer complaints

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1. Find one example of a major managerial decision published in any of the recent newspapers or periodicals (e.g. Wall Street Journal, Business Week, etc.). Describe the decision and any other information, such as what led to the decision, and what happened as a result of the decision. What did you learn about the topic of decision-making from this example?

2. Recently, an airline company had more customer complaints, such as late flights and mishandled baggage, than any other major carriers. If you were an operations manager at this airline company, how might you use MBO to solve these problems? Discuss.

Reference no: EM132245132

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