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Aftermath of the passenger-dragging incident

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Reference no: EM132384484

Management case study #1- the Bloomberg case

1. What steps should the United ceo have taken in the aftermath of the passenger-dragging incident to address the social media firestorm?

  1. How can first-line managers ensure that customer service is a top priority for all employees?
  2. In addition the to economic fallout, what other impact could the United airline incident have on the company's manager? Or employees?
  3. What management strategies should airlines employ to retain current customers and attract new passengers?

Reference no: EM132384484

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