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After tragic mistake rural hospital transforms into model

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Reference no: EM133213380

Watch the following video "After Tragic Mistake Rural Hospital Transforms Into Model of Success" and answer the questions below.

1- What were some of the steps taken to revitalize the employee and customer satisfaction levels at Hill County Memorial Hospital? What was missing in the hospital environment prior to this drive for change?

2- Based on the actions of the employers and owners of Hill County Memorial Hospital, would you agree or disagree with the idea that a unified vision, mission, and a clear set of values help drive a strategy forward?

Reference no: EM133213380

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