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Advent of total quality management concept

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Reference no: EM133122255

Library Research Assignment

Discuss the following points regarding the evolution of total quality management concepts:

Prior to the advent of the total quality management concept, what was senior management's typical approach toward quality?

In your discussion, provide an example showing management's typical approach toward quality.

What has led to the more comprehensive strategic view of total quality management?

What are the benefits of a more comprehensive strategic view? Please support your discussion with an example.

Reference no: EM133122255

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