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1. You're a manager who employs a participative control approach.
You've concluded that corrective action is necessary to improve customer satisfaction, but first you need to convince your employees that the problem exists. What kind of evidence do you think employees will find more compelling: quantitative measurements or anecdotes from your interactions with customers? Explain your answer.
2. Describe the advantages of using a balanced scorecard to measure and control organizational performance. Suppose you created a balanced scorecard for McDonald's. What specific customer service measures would you include?
3. Why is benchmarking an important component of total quality management (TQM) programs? Do you believe a company could have a successful TQM program without using benchmarking?
What recent (since 2000) high-profile incidents-- corporate scandals, economic and environmental crises, etc.-- have raised serious questions about the relationship between business and society?
Some organizations do thorough job analysis first and then human resource planning as part of a restructuring process. What approach makes more sense to you and why?
Explain why it is important to document critical success factors, goals or objectives for the area included in the scope?
There are 80 workers in Italy and 60 workers in Sweden. What is the optimal consumption and production for each country under autarky?
What are the sample point estimates for the mean and standard deviation for the time it takes to resolve a customer complaint?
Discuss how Interact Systems would be expected to fare in the VC screening process involving each element of Figure 11.5.
The average pay for most university presidents is around $300,000 per year, but many earn much more. For example, the president of NYU received about.
What is the Nash equilibrium of the second-stage game if the entrant enters? Solve the game for each type of incumbent.
hr discuss what economic political cultural factors before employees work globallywhat economic political and cultural
To what extent is UPS's approach towards sustainability consistent with the four approaches in deciding ethical dilemmas?
How could the written job requirements help you to manage your work unit?
Students learn to understand associate and leadership involvement in creating metrics that fit the organization's culture and strategy.They will also be able to successfully track progress to goals.
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