Reference no: EM132260432

1. Which of the following statements related to processes and queuing theory are true?

A bottleneck is the process in a system with the lowest utilization.

Little’s Law states that, over the long term, the average cycle time in a process is equal to the average work in process times the average throughput.

In queuing theory, (M, M, 1) means exponential interarrival times, exponential processing times and one server.

In a (M,M,1) queue, the work in process equals the utilization rate divided by one minus the utilization rate.

A bottleneck is the process in a system with the highest utilization.

None of the above.

2. An advantage of oral communication is that:

it is more personal and less formal than written communication

it is more flexible than written communication

it is very effective to address conflicts and problems

all of the above

3. _______ is a specific type of transition that clearly indicates where the speaker is going next.

exact purpose

sign post

encoding

rhetoric

4. The advantages of oral communication are speed and feedback.

True

False

5. Oral communication is the interchange of _____________ between the sender and receiver.

verbal messages

written messages

cues and clues

signs and gestures

6. The limitation of oral communication is that:

it is irreversible—what is said cannot be taken back

it is not affected by the speaker’s feelings or stress or excitement levels

it is easy to be aware of our body language

it does not require on-the-spot thinking

7. In the workplace, oral communication is suitable for:

recording things

discussing things

delaying the decision-making process

confusing workers

8. A good introduction should not include:

a brief background to the subject

Can you visit the room beforehand to check the facilities?

a statement as to why the subject is important

What does your audience expect to gain from listening to you?

If you are presenting as a group, what will the other group members say?