Advantages-disadvantages of needs assessment methods

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Reference no: EM133105979

Compare the advantages and disadvantages of the needs assessment methods:

 

  • questionnaires
  • interviews
  • focus groups
  • online technology

 

Which method would be most effective for call centers; which method(s) would be best for attitudinal and interpersonal issues?

 

Need a long answer for discussion

Reference no: EM133105979

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