Reference no: EM132277314

1. In the area of product and service design, the acronym CAD refers to:

computer-aided design.

completely automated design.

conceptually appropriate design.

competitive advantage design.

commercial applications design.

2. Which of the following is not an advantage of standardization?

The opportunity to freeze design at a very early stage.

Purchasing is more routine.

Inventory management is less complex.

Fewer parts to deal with in inventory.

Reduced training cost and time.

3. Elements of the service process in which there is no contact with the customer are referred to as:

user-friendly.

robust.

back-of-the-house.

mission-consistent.

delayed differentiators.

4. Incorporating design for disassembly principles in product design helps firms with ___________ design issues.

reengineering

social

legal

reuse

reverse engineering

5. A formal way to ensure customer requirements are factored into the product and service development process is:

a sales/marketing matrix.

quality function deployment.

focus groups.

consumer surveys.

the Delphi technique.

6. Product life cycle management (PLM) incorporates all of the following except:

Managing warranties.

Working with suppliers.

Product design and development.

Applied research

Strategies for product recycling.

7. Which of the following is not true about remanufacturing?

It produces high-quality products easily.

The process requires mostly unskilled and semiskilled workers.

Remanufacturing is made easier by Design for Disassembly (DFD).

There is less depletion of natural resources.

Remanufactured products can be sold at lower cost.

8. Service design generally differs from product design in which of the following ways?

There is less visibility to customers.

Service design tends to focus on tangible factors.

There is no difference.

There is a lesser requirement to be aware of competitors' offerings.

There is less latitude in detecting and correcting errors prior to delivery.