Reference no: EM132866526

You will prepare an outline of the Quality Training Manual. The first part of the manual will be the Introduction. This should include a history of the quality management evolution and why it is needed.

- What are some of the specific directions that companies are adopting in terms of strategic quality management?

- Discuss the evolution of and the pros and cons of such programs as Deming and Six Sigma.

The Role of Leadership

 In any personal experience or a real-life story found on the Internet, discuss senior management's role in successful quality improvement programs.

· In general, what is senior management's specific role in these large-scale strategic quality programs? Cheerleader? Role model? Decision maker? Resource provider? What else?

· Why must firms adopt the roles that you identified? What would happen if they did not fill those roles

· How should senior and middle management derive the metrics that they want to use to both monitor and communicate performance?

General Quality Strategies and Tools

· Discuss the specific meaning, importance, and risks of the following quality management tactics:

- Establishing customer expectations

- Designing quality in

- Defining metrics

- Mistake-proofing

- Kaizen

- Six Sigma

Quality Tactics and the Logistics and Supply Chain Functions

· What tools are applicable internally

· What tools are applicable externally with vendors

Roll-Out

· Describe the process of rolling out this new company-wide quality initiative. Pay specific attention to the logistics and supply chain management functions. Include the following:

- A communication plan

- Recommended sequence of steps to get personnel trained

- Stakeholders on board (e.g., the vendor base, trucking companies, warehouse personnel)