Reference no: EM132866526
You will prepare an outline of the Quality Training Manual. The first part of the manual will be the Introduction. This should include a history of the quality management evolution and why it is needed.
- What are some of the specific directions that companies are adopting in terms of strategic quality management?
- Discuss the evolution of and the pros and cons of such programs as Deming and Six Sigma.
The Role of Leadership
In any personal experience or a real-life story found on the Internet, discuss senior management's role in successful quality improvement programs.
· In general, what is senior management's specific role in these large-scale strategic quality programs? Cheerleader? Role model? Decision maker? Resource provider? What else?
· Why must firms adopt the roles that you identified? What would happen if they did not fill those roles
· How should senior and middle management derive the metrics that they want to use to both monitor and communicate performance?
General Quality Strategies and Tools
· Discuss the specific meaning, importance, and risks of the following quality management tactics:
- Establishing customer expectations
- Designing quality in
- Defining metrics
- Mistake-proofing
- Kaizen
- Six Sigma
Quality Tactics and the Logistics and Supply Chain Functions
· What tools are applicable internally
· What tools are applicable externally with vendors
Roll-Out
· Describe the process of rolling out this new company-wide quality initiative. Pay specific attention to the logistics and supply chain management functions. Include the following:
- A communication plan
- Recommended sequence of steps to get personnel trained
- Stakeholders on board (e.g., the vendor base, trucking companies, warehouse personnel)