Reference no: EM133029860

Gloria Delgado is an administrative professional in the Human Resources Department of her company. Gloria's supervisor asked her to give a presentation to 20 employees regarding employee benefits that will take effect in the coming year. Gloria reviewed a report that summarized changes to the employee benefits and prepared her comments using information for the report. Gloria assumed that the employees who would hear her presentations would be other administrative assistants. She prepared opening comments and examples of which other administrative assistants would relate. On the day of the presentations, Gloria was surprised to see the audiences contained people from several different departments and job positions. Gloria's presentations addressed the changes that would take place in employee benefits. During the question-and-answer session, several people asked about aspects of the benefit plan other than changes. Some listeners seem annoyed when Gloria was not prepared to answer these questions. What went wrong? What should Gloria have done differently in preparing for the presentation? Read Chapter 8 and complete this week's assignments. What could she have done during the presentation when she realized that some of her assumptions had been incorrect?